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Information Technology Support Coordinator

4 months ago

Fresno, United States HelpDesk.tech Full time

What we're looking for:

This is an exciting time for us because we are looking to add you to our team. Our team absolutely loves working here If you’re the type of person who sets high standards for yourself, has a great attitude, and is eager to take your knowledge and passion for technology to the next level, you’ll love it here too. And, we love to promote from within, so you’ll find room to grow and achieve your career goals.


We're looking for competent, friendly I.T. technicians who love people, problem-solving, and critical thinking their way through problems they may or may not have ever seen.


A word of warning:


If you are looking for a laid-back, routine gig where you work at your own leisurely pace, and only encounter problems you could solve in your sleep, this is not the place for you. Expectations are high, but so are the perks

Our work environment includes:

  • Growth opportunities
  • A fun group of co-workers
  • The funniest @Random channel you've ever seen in MS Teams
  • Supportive and caring bosses (not a typo)
  • Flexible time off
  • Weird company perks
  • Casual work attire
  • Continuous options for paid training and certifications


So here’s the catch—we already know you “love technology,” and we’re sure “IT really is your passion.” But the problem is, we’ve heard it a million times, and saying it just isn’t enough. We need proof. Let's get the conversation started. Once you've applied, maybe you’ll have an opportunity to send us a snapshot, a testimonial from a friend, a YouTube video, your blog, a dramatic poem, your old diary, an arts and crafts project you made when you were nine… anything that can demonstrate how you truly do walk the walk. We can’t wait to get to know you and the remarkable skills, personality, and experience that you’ll bring to our team.

Thank you in advance, and we’ll be in touch soon


At HelpDesk.tech, Intake Coordinators MAKE EVERYONE LOOK GOOD. Think of an Intake Coordinator as a “personal assistant” to not only technicians who work with us, but also to the computer users they serve. Intake’s main responsibilities are to listen, interpret, document, and schedule the needs of computer users. You are the best candidate when you have 3+ years of experience in a clerical role with high levels of client interaction by phone, chat, and other means, and a “white glove” / concierge approach to service. You will be an experienced typist, have solid computer user skills, with a focus on use of most common office software as well as some sort of case management software. You will also be inquisitive, interested in people, and a joy for people to get to know..


A successful Intake Coordinator is:

  • An Excellent Communicator
  • A Superior Typist
  • An Innovative Problem Solver
  • Successful in dealing with ambiguity
  • Detail-oriented and organized
  • Committed to professionalism
  • Client-service oriented with a friendly, engaging disposition
  • Professionally experienced (3+ Years clerical experience with a focus on hospitality).


Job Duties:

  • Provides a front-line concierge experience, coordinating the needs of users needing hardware or software support.
  • Fields a high volume of phone calls, chats, and other inquiries and assists clients remotely via phone or internet.
  • Supports unfamiliar situations and scenarios by taking initiative, learning quickly, and providing solutions and service with a loving attitude.