Information Technology Technician

3 weeks ago

Fresno, United States HelpDesk.tech Full time

What we're looking for:

This is an exciting time for us because we are looking to add you to our team. Our team absolutely loves working here If you’re the type of person who sets high standards for yourself, has a great attitude, and is eager to take your knowledge and passion for technology to the next level, you’ll love it here too. And, we love to promote from within, so you’ll find room to grow and achieve your career goals.

We're looking for competent, friendly I.T. technicians who love people, problem-solving, and critical thinking their way through problems they may or may not have ever seen.


A word of warning:


If you are looking for a laid-back, routine gig where you work at your own leisurely pace, and only encounter problems you could solve in your sleep, this is not the place for you. Expectations are high, but so are the perks

Our work environment includes:

  • Growth opportunities
  • A fun group of co-workers
  • The funniest @Random channel you've ever seen in MS Teams
  • Supportive and caring bosses (not a typo)
  • Flexible time off
  • Weird company perks
  • Casual work attire
  • Continuous options for paid training and certifications


So here’s the catch—we already know you “love technology,” and we’re sure “IT really is your passion.” But the problem is, we’ve heard it a million times, and saying it just isn’t enough. We need proof. Let's get the conversation started. Once you've applied, maybe you’ll have an opportunity to send us a snapshot, a testimonial from a friend, a YouTube video, your blog, a dramatic poem, your old diary, an arts and crafts project you made when you were nine… anything that can demonstrate how you truly do walk the walk. We can’t wait to get to know you and the remarkable skills, personality, and experience that you’ll bring to our team.

Thank you in advance, and we’ll be in touch soon


At HelpDesk.tech, YOU ARE THE STAR OF THE SHOW. A Systems Support Technician's main responsibilities are to troubleshoot and perform maintenance on hardware and software for business computer systems, train and document at the user level, and contribute solutions to the I.T. community. The best candidate has 1 to 3 years’ experience with remote control tools (LogMeIn, TeamViewer, etc.), the installation and use of most common office software (Microsoft Office, QuickBooks, etc.), installation of printer drivers and printer software, management of user credentials (Active Directory, User Accounts), user account management of Email/Exchange, use and management of mobile devices (iOS, Android), basic networking, and installation and use of malware mitigation software (antivirus and antispyware software).


A successful Systems Support Technician is usually:

– An Excellent Communicator

– An Innovative Problem Solver

– Successful in dealing with ambiguity

– Detail-oriented and organized

– Committed to professionalism

– Client-service oriented

– Professionally experienced (3+ Years in I.T. or 1+ Years at an MSP in a Help Desk role)

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