Director of Information Technology

2 weeks ago

Palm Beach, United States L+R Hotels Full time

Company Description

L+R Hotels is a dynamic, highly motivated global private investment company headquartered in London. Our multi-cultural, diverse business manages a 23,000 room portfolio across the UK, Continental Europe, the US, and the Caribbean. From select service hotels to award-winning five-star assets and luxurious leisure resorts, our vision is to create lasting value for investors and communities. We are committed owners and prioritize our employees, guests, and investors in everything we do.


Job Overview

The Director of IT is responsible for overseeing and managing the hotel’s information technology infrastructure, ensuring the smooth and secure operation of IT systems, networks, and applications. This role involves strategic planning, team leadership, and collaboration with other departments to align IT initiatives with the hotel’s business objectives.


Key Responsibilities


IT Strategy and Planning

  • Develop and implement an IT strategy aligned with the hotel’s business goals.
  • Plan and manage the IT budget, ensuring cost-effective solutions and investments.
  • Identify opportunities for technology to enhance guest experience and operational efficiency.


IT Infrastructure Management

  • Oversee the installation, maintenance, and security of the hotel’s IT systems, including servers, networks, and software.
  • Ensure reliable and high-performance operation of IT systems, minimizing downtime and disruptions.
  • Manage relationships with vendors and service providers to ensure quality and cost-effective IT services.


Cybersecurity and Data Protection

  • Implement and maintain robust cybersecurity measures to protect the hotel’s data and IT infrastructure.
  • Develop and enforce IT policies and procedures to ensure data security and compliance with legal and regulatory requirements.


Project Management

  • Lead IT projects from conception to completion, ensuring timely delivery within budget.
  • Collaborate with other departments to understand their IT needs and provide effective solutions.


Team Leadership and Development

  • Manage and mentor the IT team, providing guidance, training, and performance evaluations.
  • Foster a culture of continuous improvement and innovation within the IT department.


Technical Support and Troubleshooting

  • Oversee the IT support function, ensuring timely and effective resolution of technical issues.
  • Develop and maintain disaster recovery and business continuity plans.
  • Planning and coordination of all IT projects, preventive maintenance, and system upgrades


Guest and Staff Technology Services

  • Ensure high-quality technology services for guests, including Wi-Fi, in-room entertainment, and business center support.
  • Support staff with the necessary technology tools and training to enhance productivity and service delivery.
  • Provisioning of user roles, rights, and access to business applications

IT Equipment

  • Ensure compliance with all Corporate Policy & Procedures and legal requirements related to Hardware & software installation, use and licensing agreements.
  • Engage vendors and IT Teams to identify, diagnose, and resolve all business systems incidents and problems.
  • Develop and maintain relationships with technical vendors, 3rd party business partners, and service providers.
  • Ensure service providers perform to contractual SLAs and service obligations.



Qualifications

  • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred).


  • Experience: Minimum of 5-7 years of experience in Hotel/Resorts IT management required with knowledge of the following:
  • Knowledge of Desktop Hardware and Software Installation and Configuration
  • Knowledge of Networking systems to include hubs, switches, DHCP and DNS.
  • Knowledge of PMS and related interfaces (Opera Cloud)
  • Knowledge of Retail and F&B POS Systems (Symphony)


Specific Job Knowledge, Skills and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain

and demonstrate that they can perform the essential functions of the job, with or without

reasonable accommodation, using some other combination of skills and abilities:


·      Strong knowledge of IT infrastructure, networks, security, and systems management.

·      Proven experience in project management and team leadership.

·      Excellent problem-solving, communication, and interpersonal skills.

·      Ability to work under pressure and manage multiple priorities.

·      Strategic thinking and planning

·      Technical proficiency in IT systems and networks

·      Strong leadership and team management

·      Excellent communication and collaboration

·      Cybersecurity and data protection expertise

·      Project management skills

·      Customer service orientation

·      On-call availability for emergencies and critical issues.

·      Ability to work flexible hours, including weekends and holidays, as needed.


Licenses or Certificates

·      Ability to obtain any government required licenses or certificates.

Grooming

·      All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,

efforts, or working conditions associated with the job. While this is intended to be an

accurate reflection of the current job, management reserves the right to revise the job or to

require that other or different tasks be performed when circumstances change (e.g.

emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)


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