Senior Business Solutions Architect

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

San Diego, United States Stellar Consulting Solutions, LLC Full time

Role: Business Solution Architect

Location: San Diego, CA (Need 1 day office presence in a week)

Contract

Job Description

  • Business Solution Architect drives end-to-end business process and technology solutions to achieve key goals and initiatives related to Medication Management Solutions (MMS). The MMS department is focused on the Quote to Cash, Issue to Resolution Sales & Service work streams including Leads, Opportunities, Orders, Contracts, Billing & Revenue, Service Technical Support Centers, Infusion Repair Depot, Field Service, Professional Services, and Service Contracts. This role works within a project team to identify opportunities to deliver standardized solutions leveraging the investment of our current enterprise software landscape. The role works closely with leaders, stakeholders, and internal end users as well as the agile execution team including the product owner and developers to analyze, design, deliver, and continuously improve business processes with system solutions.
  • technologies include SAP (ECC/CRM, S/4 HANA, BRIM), Salesforce (Sales Cloud, Service Cloud, Salesforce Field Service, Experience Cloud), Genesys PureCloud, and other custom tools.



Responsibilities of Demand Discovery Process

  • with Product Manager across business units to lead deep dive requirements gathering workshops within the service work stream and facilitate stakeholder alignment on prioritization and solution rationale.
  • with Product Managers to develop business cases and drive IT governance process.
  • with Product Managers to drive long term technology roadmap strategy considering business and industry trends.

Team Support

  • with CX & UX Designer as needed when designing customer-facing self-service customer portal technology and custom applications to ensure optimal customer and associate experience.
  • team members on project management methodologies (Agile, Waterfall, Hybrid), and the software development lifecycle.
  • questions from developers and clarify requirements.
  • project go-live mentor and transition support to broader team as needed.
  • with Product Owner on detailed requirements during execution of project
  • Change Management work stream for successful technology adoption.
  • Systems Operations Support
  • IV supports investigating complex production issues to determine next steps to resolve.
  • identify technological infrastructure needs to ensure system stability.


Preferred Qualifications/Experience:

  • degree required. B.S. in Computer Science, engineering, or other technical field (or equivalent work experience).
  • years’ experience in Salesforce.com (Service Cloud, Field Service and Mobility, Communities Cloud, Sales Cloud) and/or SAP (ECC/CRM, S/4 Hana) and/or another comparative service focused SW application.
  • years translating stakeholders requests into enterprise technical requirements preferred.
  • experience of business process mapping new and existing functionality.
  • in FICA, BRIM (Subscription order management, convergent mediation, convergent invoicing) a plus.
  • working with both Agile and traditional waterfall project management teams.
  • with MS Office Suite including Excel, PPT, and Visio
  • working in a sale and/or service organization.
  • within a medical device or regulated industry a plus.

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