Senior Customer Care Associate

5 days ago


Hauppauge, United States Country Life Full time

Position Scope:

Provides administrative support for the Sales Leadership Team and Account Executives.


Position Responsibility:

  • Completes entry of domestic and international sales orders along with follow up correspondence
  • Distributor order entry and buyer follow up
  • Key and web accounts promo and new store order tracking
  • Generates sales reports for members of the sales team
  • Releases and revises orders as necessary for shipment from various system queues
  • Assists sales & broker team with sales orders, product info, pricing, and shipping
  • Broker, web, and key account administrative support including but not limited to broker paperwork completion, and web account inquiries and paperwork
  • Communicates internally within the organization in a positive and solution-oriented manner to ensure customer orders are executed correctly
  • Communicates externally with retailers and sales teams providing a valuable service of information and timely point of contact for requests
  • Customer discount entry, tracking, and reporting
  • Coordinates trade shows and special events
  • Coordinates travel arrangements
  • New account set up paperwork and follow up with sales team
  • New lead distribution, follow-up, and tracking
  • Generates new products tracking reports
  • Back up to all Customer Care related activities as necessary
  • Satisfactory completion of appropriate corporate training as related to the position and/or department
  • The above is not intended to be an all-inclusive list of responsibilities. Other activities may be assigned as required by management.



QUALIFICATIONS

Experience and Skills:

  • 5 year’s experience in an administrative/customer service position
  • Strong data entry experience required – alpha/numeric
  • Strong detail oriented administrative and organizational skills required
  • Proficient in MS Office systems i.e., Word, Excel, SharePoint & One Drive
  • Moderate to advanced Microsoft Excel experience a plus
  • Ability to review & verify information for accuracy
  • Excellent phone etiquette and written communication skills (Deliver clear, concise messages both verbally and written)
  • Must be able to manage multiple priorities, be motivated to take initiative, work independently & within a team
  • Ability to work hybrid if preferred, 2 days remote with 3 days in office


Education and Certifications:

  • Associate’s degree or equivalent work experience


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