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Help Desk Specialist
2 months ago
- Provide technical support to end users via IT Support system(s).
- Track, prioritize and document requests using an IT support request system.
- Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
- Recommends and/or performs upgrades on systems to ensure longevity.
- Works with Regional Directors, IT management, & procurement staff to purchase hardware and software.
- Assists with keeping Facility Manual documentation updated with current network configuration information.
- Keeps location inventory lists updated and accurate.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Works under Technical Support Specialist II on special projects as assigned by IT management.
- Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers