Customer Service Trainer

2 months ago


Tucson, United States Planet Professional Full time

Permanent

Title: Bilingual Customer Service Trainer

Location - Tucson, AZ 85730

Pay Rate: $46,000

**The compensation for the role will start out at $44K during their first few weeks until they obtain their P&C Insurance license, and then will bump to $46K


Must-Haves:

  • 4-6 years of operational leadership experience as a Trainer.
  • Proven experience training agents in a call center/contact center environment
  • Proficiency in using various technology platforms and tools.
  • Spanish proficiency (will be required to pass an assessment).


Overview: We are seeking an experienced Bilingual Customer Service trainer to train a team of 25 future agents. You will train each future Service agent to then send out into the field. We are looking for an individual who enjoys mentoring/coaching, has excellent communication skills and wants to be in a fast-paced environment. Your role will be crucial in ensuring the success and growth of our customer Service team.


Key Responsibilities:

  • Train and manage a team of future Service Agents
  • Monitor and evaluate agent performance, providing feedback and coaching as needed.
  • Utilize technology and communication skills to effectively train a team.
  • Ensure the class of agents are ready for graduation at the end of the 10-12 week training program



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