Director, Service Line Leader

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

San Jose, United States Jade Global Full time

Job Description: Director, Service Line Leader - Integration Services

We are in search of a strategic and innovative Service Line Leader for our Integration Services, with a strong focus on Boomi, MuleSoft, and Informatica platforms. This leadership role is essential for driving growth, operational excellence, and profitability within our integration services. The ideal candidate will not only champion initiatives in these core technologies but also leverage our partnerships with key Independent Software Vendors (ISVs) and align with emerging tech trends to drive comprehensive business transformation for our clients.

Responsibilities

  • Craft and execute a strategic vision for integration services, emphasizing Boomi, MuleSoft, and Informatica, while leveraging partnerships with key ISVs to enhance service offerings.
  • Drive business growth by identifying new opportunities, enhancing service offerings through ISV partnerships, and executing effective go-to-market strategies.
  • Manage the service line's financial performance, including budgeting, forecasting, and P&L management, to ensure profitability and sustainable growth.
  • Ensure excellence in project delivery, meeting client expectations within budget and timeframes, and leveraging ISV technologies for innovative solutions.
  • Foster a culture of innovation, incorporating new technologies, methodologies, and ISV products to improve service delivery and operational effectiveness.
  • Recruit, mentor, and lead a team skilled in core technologies and knowledgeable about ISV products, encouraging continuous learning and adaptation to new technologies.
  • Build and maintain strong relationships with clients, understanding their business challenges and objectives, and ensuring our solutions, enhanced by ISV partnerships, deliver tangible value.
  • Monitor and improve key performance indicators, including customer satisfaction (CSAT), employee satisfaction (ESAT), and operational efficiency metrics, to ensure service excellence.

Qualifications

  • Demonstrated leadership in the integration services domain, with deep expertise in Boomi, MuleSoft, and Informatica, and a strong understanding of ISV ecosystems.
  • Strategic thinker with a solid business acumen, capable of identifying new business opportunities and leveraging ISV partnerships for business growth.
  • Proficient in current and emerging technology trends, with the ability to align these with business transformation strategies and ISV offerings.
  • Exceptional communication and team leadership skills, with a proven track record of building and mentoring high-performing teams.
  • Experience in managing financials, including budgeting, forecasting, and P&L management.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.

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