Equipment Technology Specialist

3 weeks ago

Westbrook, United States Chadwick-BaRoss, Inc. Full time

Job Description

The Equipment Technology Specialist will coordinate and expand the Company’s use of technology, including telematics and machine automation systems, to resolve product issues and provide solutions across the Company and to our customers.


WHAT’S IN IT FOR YOU?

  • Medical, Dental & Vision Insurance options for employee and family
  • Employer-provided short-term disability and basic life insurance
  • 3 weeks paid time off
  • Retirement savings program with generous company match
  • 10 paid holidays per year
  • Wellness Programs
  • The opportunity to join a continuously growing organization that includes diversity and inclusion


OUR IDEAL CANDIDATE

  • Experience in telematics or technology in the heavy equipment industry
  • Customer service experience
  • Strong mechanical aptitude and problem-solving skills
  • Knowledge of construction principles and computer networks
  • Ability to organize workload, meet deadlines, and work on multiple projects
  • Strong communication and interpersonal skills
  • Ability to work independently and collaboratively
  • Willingness to travel occasionally
  • Bachelor’s Degree (preferred) in a related field
  • Valid driver’s license


WHEN YOU JOIN US, YOU WILL

  • Gather and analyze technical/problem data
  • Support service operations and coordinate with manufacturers
  • Evaluate and improve branch service abilities
  • Utilize connected services data to drive revenue
  • Manage software and service subscriptions
  • Support customers with subscriptions and connected services
  • Promote telematics and connected services to maximize machine uptime
  • Lead the use of connected services and telematics (e.g., CareTrack, ActiveCare)
  • Consult with manufacturers and customers to optimize machine performance
  • Maintain knowledge of grade control systems and integration
  • Document, track, and support sales and product activities
  • Ensure compliance with regulations, policies, and safety standards
  • Foster teamwork and address challenges proactively
  • Promote safety and participate in company meetings


Chadwick-BaRoss, Inc. and Thompsonrolec Enterprises are Equal Opportunity Employers and welcome all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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