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Front Desk Receptionist

4 weeks ago

The Colony, United States Fountain Life Full time

About the Company:

Fountain Life brings together the world’s most renowned medical and health experts to boost longevity and performance – putting the health back in healthcare. We do this by utilizing cutting-edge Artificial Intelligence (AI) to collect data and gain insights into the human body that have never been possible before. Our data-driven approach enables us to find illnesses including cancer, cardiac, metabolic, neurodegenerative disease early, before they can cause harm. As a result, our members operate at peak performance throughout their life; ultimately feeling as healthy and vibrant at 100 as they were at 60.


About the Role:

The Front Desk Receptionist will report to the Center Director. They will be seen as a beacon of trust for Fountain Life members and are responsible for providing world-class service at every member touchpoint, while providing administrative assistance to all employees within the office.


Responsibilities:

  • Assist in providing some guidance to the member and potential member down the path of a defined Customer Experience Journey and participate in the continuous improvement process.
  • Answer phone calls to assist members with questions and scheduling, as well as directing/forwarding calls to the appropriate party/ies.
  • Interact with members and prospective members to identify and coordinate services aimed at achieving the individual’s goals.
  • Ensure member care is reflective of Fountain Life’s luxury and exclusive positioning to the best of your ability.
  • Manage inbound digital inquiry, and coordination between health providers, program advisors and members.
  • Develop strong relationships with members and prospective members to ensure optimal experience and “lifelong” membership loyalty.
  • Entering orders as needed and requested.
  • Other miscellaneous duties as requested.


Qualifications:

High School Diploma


Required Skills:

  • Outstanding communication and organizational skills
  • Ability to resolve issues independently or call upon other resources as needed to do so
  • Live a health-and-wellness-oriented lifestyle
  • Flexible schedule


Preferred Skills:

  • Experience in customer service; guest, membership management, sales experience a plus
  • Associate’s degree in business, social sciences, social work, nursing or a related field a plus
  • Knowledge of Healthcare Management Systems, Microsoft Office, and CRM (i.e., Salesforce)


Equal Opportunity Statement:

Fountain Life provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.