Technical Support Specialist

1 week ago


New York, United States Planet Technology Full time

We are looking for an IT Support Specialist with strong experience in supporting Mac for our client in Education in NYC. This position is 100% onsite with experience in working in education / in the school system highly preferred This is a temporary position expected to last until June 2025 with extensions possible - open due to employee on leave* Please apply if you have 1-4 years of solid Mac support experience & you're comfortable working with kids and computers of all ages


Pay Rate: $30-35 per hour

Length: Until June 2025, with extensions possible

Hours: 8:30-4:30pm

Location: 100% Onsite Upper East Side, NYC


Project Details

  • Main technical support for students and faculty; taking tickets, responding to emails and phone support
  • Troubleshoot Mac devices (80% Mac environment), AV equipment, printers


Requirements

  • 1-4 years of technical support experience
  • Experience supporting Macs – some experience with JAMF is required
  • Excellent customer support skills, must have go-getter attitude, willing to jump in and hit the ground running


Preferences

  • Previous academic experience highly preferred
  • Chromebook and iPad support


Culture

  • Adaptable and responsive to the ebb and flow of a typical school day
  • Equally comfortable working with kids of all ages or computers of all ages
  • Mission-focused academic institution with deep learning experiences
  • Ready to say “I don’t know, but I’ll find out” and demonstrate follow-through
  • Willing to stop to tie a shoe, provide gentle guidance for lunchroom behavior, or help an Upper School student with an independent project.


Technical Environment

Desktop – 80% Macs, some Chromebook and iPads

Printers – mostly HP, cannon on copier side

Network – 90% Wi-Fi, 10% connected in – lots of Wi-Fi issues


Company/team size: 5+



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