Contact Center Solutions Architect

3 weeks ago

Tualatin, United States Mavensoft Technologies Full time

Title: Contact Center Solution Architect

Duration: 7 Months

Location: Tualatin, OR - Local Candidates

This position has the opportunity for an extension or FTE.

Description

We are looking for an experienced Contact Center Solution Architect to join our Customer Application team.

As the Solution Architect, we are seeking someone to play a critical role in designing, implementing, and optimizing contact center solutions for our clients. The role will design and develop the architecture (integrated process, applications, data, and technology) solutions to our Contact Center Operations problems in alignment with the enterprise architecture direction and standards. This role will perform technical planning, architecture development and modification of specifications.

Key Responsibilities

  • Solution Design: Design end-to-end contact center solutions based on client requirements, industry best practices, and emerging technologies.
  • Technical Leadership: Provide technical leadership and guidance to teams, including managed services vendors.
  • Requirements Analysis: Collaborate with application administrators and stakeholders to gather and analyze business requirements, translating them into technical solutions and architecture designs.
  • Technology Evaluation: Evaluate and recommend contact center technologies, platforms, and tools that align with business goals, customer needs, and industry standards.
  • Integration and Customization: Define integration strategies and oversee the integration of contact center solutions with CRM systems, IVA systems, and other enterprise applications.
  • Performance Optimization: Optimize contact center performance by identifying bottlenecks, optimizing workflows, and implementing performance tuning strategies.
  • Security and Compliance: Ensure contact center solutions comply with security standards, data protection regulations, and industry best practices for information security and privacy.
  • Documentation and Training: Create technical documentation, architecture diagrams, and training materials for internal teams and clients on contact center solutions and best practices.
  • Continuous Improvement: Stay updated with the latest trends, technologies, and innovations in contact center solutions, recommending enhancements and improvements to existing systems and processes.

Requirements

REQUIREMENTS

  • Utilities experience not required.
  • Required years of experience: 5+ Years.
  • Proven experience as a Solution Architect or Technical Lead with a focus on contact center solutions.
  • Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree is a plus.
  • Certification: Cisco Certified Solutions Architect, AWS Certified Solutions Architect, Genesys Certified Architect, or similar are a plus.
  • Strong knowledge of contact center technologies, including IVR systems, ACD systems, CTI integrations, workforce management, and reporting/analytics tools.
  • Experience with contact center platforms such as Cisco, or similar.
  • Proficiency in cloud-based contact center solutions, such as Cisco Cloud, AWS Connect, Twilio Flex, or Genesys Cloud.
  • Expertise in designing scalable and resilient architectures, including high availability, disaster recovery, and load balancing.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to work collaboratively in a cross-functional team environment and lead technical discussions and workshops.

  • Contact Center Solution Architect

    3 weeks ago

    Tualatin, United States BizTek People, Inc. | APA International Placement Consultants Full time

    Job DescriptionJob DescriptionTitle: Contact Center Solution ArchitectDuration: 7 MonthsLocation: Tualatin, OR - Local CaniddatesThis position has the opportunity for an extension or FTE.DescriptionWe are looking for an experienced Contact Center Solution Architect to join our Customer Application team.As the Solution Architect, we are seeking someone to...

  • Contact Center Solution Architect

    4 days ago

    Tualatin, United States BizTek People, Inc. | APA International Placement Consultants Full time

    Job DescriptionJob DescriptionTitle: Contact Center Solution ArchitectDuration: 7 MonthsLocation: Tualatin, OR - Local CaniddatesThis position has the opportunity for an extension or FTE.DescriptionWe are looking for an experienced Contact Center Solution Architect to join our Customer Application team.As the Solution Architect, we are seeking someone to...

  • CNC Machinist-Operator

    2 weeks ago

    Tualatin, Oregon, United States ACARA SOLUTIONS Full time

    Seeking CNC Machinists and OperatorsTemp to Hire 3 Shifts Available: Day Swing WeekendElevate your career with us - apply today and become an integral part of our manufacturing success story If you're ready to embark on a rewarding career as a CNC Machine Operator in Tualatin, visit or Contact Lanee' Davis at

  • Fire and Gas Life Safety Project Manager

    3 weeks ago

    Tualatin, United States PMCS Group Full time

    Job DescriptionJob DescriptionMinimum Qualifications:Bachelor’s Degree in Engineering or equivalent field preferred.5-7 years of LSS/FLS and Project Management experience. 3-5 years experience with a facility, construction, or maintenance company, in which working conditions occasionally required the use of PPE due to exposure to...

  • Administrative Assistant

    4 days ago

    Tualatin, United States Tualatin Chamber of Commerce Full time

    *Are you a parent with kids in school and would like to work during school hours? *Are you retired and would like to continue working in an office setting doing a variety of interesting projects and tasks? *Are you an experienced business office professional and would like to have a steady job working with great people? The Tualatin Chamber of Commerce is...

  • Project Coordinator

    2 weeks ago

    Tualatin, United States AKS Engineering & Forestry Full time

    Job DescriptionJob DescriptionJob SummaryAKS Engineering & Forestry (AKS) has an immediate opening for a Project Coordinator for our Tualatin, Oregon office. If you are looking to join a well-respected and talented team of professionals in a dynamic organization, then you will want to consider AKS.Ideal Candidate Qualifications:Experience supporting...

  • Swing Shift CNC operator/setup

    3 days ago

    Tualatin, United States Western Precision Products Full time

    Swing Shift CNC operator/setup: Western Precision Products is currently looking to add skilled and motivated individuals to our team. The Swing Shift setup/operator will responsible for setting up and operating Horizontal and 5-Axis CNC machines. An Ideal candidate will possess strong attention to detail, time management skills, CAM experience, and is Team...

  • Administrative Assistant

    1 week ago

    Tualatin, Oregon, United States Tualatin Chamber of Commerce Full time

    *Are you a parent with kids in school and would like to work during school hours? *Are you retired and would like to continue working in an office setting doing a variety of interesting projects and tasks? *Are you an experienced business office professional and would like to have a steady job working with great people?The Tualatin Chamber of Commerce is...

  • Swing Shift CNC operator/setup

    1 week ago

    Tualatin, United States Western Precision Products Full time

    Swing Shift CNC operator/setup:Western Precision Products is currently looking to add skilled and motivated individuals to our team. The Swing Shift setup/operator will responsible for setting up and operating Horizontal and 5-Axis CNC machines. An Ideal candidate will possess strong attention to detail, time management skills, CAM experience, and is Team...

  • Swing Shift CNC operator/setup

    6 days ago

    Tualatin, United States Western Precision Products Full time

    Swing Shift CNC operator/setup:Western Precision Products is currently looking to add skilled and motivated individuals to our team. The Swing Shift setup/operator will responsible for setting up and operating Horizontal and 5-Axis CNC machines. An Ideal candidate will possess strong attention to detail, time management skills, CAM experience, and is Team...

  • Project Manager IS Senior

    4 weeks ago

    Tualatin, Oregon, United States Clean Harbors Full time

    Clean Harbors – Tualatin, OR is looking for an Project Manager to join their safety conscious team Project Manager leads and supports the execution of a clients' environmental management program at the client location. The Project Manager serves as the client's main contact and primary interface with Clean Harbors on a daily basis. They are responsible for...

  • Assistant Store Manager

    1 week ago

    Tualatin, United States Michaels Stores Full time

    Assistant Store Manager - 109-7814 - Keizer, OR page is loaded **Assistant Store Manager - 109-7814 - Keizer, OR** locationsKeizer-6445 Keizer Station Blvd NE time typeFull time posted onPosted Today job requisition idR00110368 Store - PORT-TUALATIN, OR**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to...

  • Employee Experience Representative

    2 weeks ago

    Tualatin, United States Xenium HR Full time

    Location: Hybrid - Tualatin, OR / remote Looking for a role where your work has real impact? At Xenium HR, we're on a mission to transform workplaces for the better. You'll join a team of passionate HR, Payroll, and Benefits professionals working with small and medium-sized businesses across the Pacific Northwest. We support businesses with limited or no...

  • Employee Experience Representative

    2 weeks ago

    Tualatin, United States Xenium HR Full time

    Job DescriptionJob DescriptionLocation: Hybrid – Tualatin, OR / remoteLooking for a role where your work has real impact? At Xenium HR, we’re on a mission to transform workplaces for the better. You’ll join a team of passionate HR, Payroll, and Benefits professionals working with small and medium-sized businesses across the Pacific Northwest. We...

  • Sales and Design Consultant

    7 days ago

    Tualatin, Oregon, United States California Closets Oregon Full time

    Job Description The Design and Sales Consultant provides an in-home customer experience by designing and selling cabinetry, closets, home offices, garages, media centers, and other storage solutions for homes. This position includes selling, designing, measuring home spaces, and providing an exceptional experience. Our Sales & Design Consultants work from...