Systems Administrator

3 weeks ago

Des Moines, United States Skywalk Global Full time

Contract to hire - Citizen and EAD Candidates Only .


Top items:

1) Knowledge of SmartComm software

2) Experience supporting SmartComm; (SharePoint, and/or FileNet ARE A PLUS).

3) Administrator background, knowing various systems.

4) Self starter, motivated, doesn't need to wait for direction.


Experience level: Open to a Jr Level if they have drive and initiative; 1-2 years experience, preferably 2.

Location: Local; after 60 days of onsite, can move to hybrid twice a week; Use this time to get to know team and organization, can achieve this by being onsite.


REQUIRED:

SmartCOMM is the technology this position is needed for, SharePoint and FileNet knowledge would be a plus, but there will be otherwise be an opportunity to cross-train.

Project:

SmartComm (is a cloud-based CCM software within the Conversation Cloud and enables enterprises to deliver personalized customer communications throughout the entire customer experience.)

Design & Build

· System Integration

· Develop process to collect all content in Azure BLOB Storage.

· Define, evaluate and design one of two options for integrating content from Azure BLOB. Storage into Content Management platform.

· Work with architecture and 3rd party vendors to design, develop and implement integrations.

Run & Support

· Manage System availability and SLA Reporting

· Establish a monitoring practice that insures SmartComm meets their contractual SLA.

· Relay any scheduled maintenance from SAAS vendor to IT business teams.

· Monitor and report usage metrics and budgeted allotments.

· Service Operations

· Define and audit user entitlements (users who have access to SmartComm portals).

· Responsible for relaying technical changes between SmartComm and FBFS.

· Overseeing Scheduling and ad-hoc job requests.

· Extend nightly batch process into OMC for visibility and job escalation.

· Monitoring inbound jobs and outbound jobs to insure they are in sync.

· Relay SmartComm processing errors to FBFS staff and manage escalation via OMC process.

· Manage access to temporary BLOB storage.

· Manage retention of temporary BLOB storage.

· Monitor other 3rd party integration points ie….print vendors.

· Facilitate 2nd level troubleshooting between SmartComm and FBFS staff.

Continuous Improvements

· Monitor and trend form usage and establish an audit and retention practice.

· Manage SmartComm release schedule and communicate changes to business units.

· Review of internal integration with FBL teams.

· Review of external integrations with 3rd party IT teams.

· Maintain SmartComm documentation and engagement rules and standards.

REQUIREMENTS:

· College degree or equivalent plus 2 years relevant experience required. MIS or computer science related degree preferred.

· 1 to 2 years of experience supporting shared infrastructure in an enterprise consisting of multiple business units.

· In-depth skills supporting one or more of the following key enterprise infrastructure services or technology platforms: data networks, application computing platforms, storage area

networks, data base system infrastructures, middleware technologies, security infrastructure technologies, and or document management technology.

· Must have analytical and problem solving skills, logical information organization skills.

· Ability to conceptualize potential, new, or changed infrastructure solution designs to satisfy changing business requirements.

· Must be able to work independently as well as in a team environment.

· Maintain knowledge and skills current in alignment with industry technology developments.

· SharePoint and FileNet knowledge would be a plus

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