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Helix ITSM/Remedy Developer

3 months ago

Albany, United States CMA Full time

Position Overview

  • Design and develop solutions using BMC Helix Digital Workplace (DWP) service development including Asset management and Dashboards.
  • Design, develop, and maintain BMC Remedy workflows and forms.
  • Develop and maintain BMC Helix/Remedy reports and dashboards.
  • Develop and maintain BMC Business Workflow
  • Provide technical support for BMC Remedy ITSM applications.
  • Perform evaluation of alternatives for BMC Helix out-of-the-box vs. custom solutions with an assessment of risks and costs
  • Design and support Helix ITSM integrations, using Helix APIs or Jitterbit, with other applications.
  • Support the Helix Discovery to Helix CMDB integration.
  • Analyze the customer’s requirements and develop and design solutions using BMC Helix to satisfy those requirements.
  • Responsible for developing ITIL and ITSM process flows within Helix.
  • Must be able to collaborate and work with the team and customers from 9:00 AM to 5:00 PM Eastern time Monday through Friday.


Essential Requirements

  • Minimum of 3+ years of BMC Remedy/Helix development experience, specifically with BMC Helix Digital Workplace (DWP)/Business Workflows service development experience
  • Required Technical Skills: Grafana, Developer Studio, SQL, BPMN, RegEx, XML, HTML
  • Strong experience of BMC Remedy ITSM architecture and data model including CMDB
  • Strong experience of BMC Remedy ITSM workflows and forms
  • Solid grasp of ITIL/ITSM processes and procedures.
  • Excellent communication and interpersonal skills with a proven track record of delivering impactful solutions.
  • Must live in the Unites States
  • Must be a United States Citizen or have a Visa
  • Must be able to collaborate and work with the team and customers from 9:00 AM to 5:00 PM Eastern time Monday through Friday.


Desired Requirements

  • Abilities to support Helix Discovery, Splunk, CrowdStrike, Jitterbit, Azure DevOps Boards, Power BI, Power Automate, and/or SolarWinds.
  • Technical Skills: TPL, PowerShell, Python, Bash, SPL, NoSQL, MongoDB, APEX
  • ITIL Certification (or equivalent)
  • BMC certifications in Helix ITSM and/or BMC Discovery
  • A degree related to Computer Science or any Information Technology (IT) certifications.
  • Knowledge of the IT configuration for a typical Data Warehouse and Analytics Platforms.
  • Experience working and communicating as part of a remote team