Current jobs related to Information Technology Support Specialist - Boston - The Phoenix Group
-
Information Technology Support Specialist
2 months ago
Boston, United States Creative Financial Staffing Full timeInformation Technology Support Specialist - hybrid work schedule - downtown BostonAbout the Company and Opportunity: Established and thriving organization seeks a full time IT Support Specialist to join a busy team. Employees here enjoy collaboration and customer focus. The company has a reputation for giving back to the community Outstanding employee...
-
Information Technology Support Specialist
7 days ago
Boston, United States Creative Financial Staffing Full timeInformation Technology Support Specialist - hybrid work schedule - downtown BostonAbout the Company and Opportunity: Established and thriving organization seeks a full time IT Support Specialist to join a busy team. Employees here enjoy collaboration and customer focus. The company has a reputation for giving back to the community Outstanding employee...
-
Information Technology Specialist
3 days ago
Boston, United States QLD Biotherapeutics Inc Full timeJob DescriptionAs an IT Specialist, you will be responsible for daily IT support, maintaining equipment, managing data, coordinating with HQ IT teams and supporting operations team. You will act as the bridge to ensure efficient and secure operations of company IT systems and lab equipment. We seek an Information Technology Specialist who can work...
-
Information Technology Specialist
3 days ago
Boston, United States QLD Biotherapeutics Inc Full timeJob DescriptionAs an IT Specialist, you will be responsible for daily IT support, maintaining equipment, managing data, coordinating with HQ IT teams and supporting operations team. You will act as the bridge to ensure efficient and secure operations of company IT systems and lab equipment. We seek an Information Technology Specialist who can work...
-
Technology Support Specialist
1 week ago
Boston, Massachusetts, United States Buyk corp Full timeJob Title: Technology Support SpecialistAt Buyk, we're revolutionizing the retail experience with our real-time delivery service. As a Technology Support Specialist, you'll play a critical role in ensuring the seamless operation of our IT infrastructure.Job SummaryWe're seeking a highly skilled and motivated individual to join our IT Team as a Technology...
-
Information Technology Operations Team Lead
3 months ago
Boston, United States Akelius Technology AB Full timeIT operations team lead, USAre you looking for career opportunities within a growing real estate company?Then you might be our next IT Operations Team Lead in the US.Join us and be a part of our journey.job description Akelius is seeking an experienced IT operations team lead to oversee and maintain reliable, secure, and efficient day to day operations for...
-
Technology Support Specialist
5 days ago
Boston, Massachusetts, United States OneVision Resources Full timeJob Title: Technology Support SpecialistWe are seeking a highly skilled and passionate Technology Support Specialist to join our team at OneVision Resources. As a key member of our support team, you will be responsible for providing instant triage and remote troubleshooting support to end-users experiencing challenges with their home technology.Key...
-
Technology Support Specialist
2 days ago
Boston, Massachusetts, United States OneVision Resources Full timeJob Title: Technology Support SpecialistWe are seeking a highly skilled and passionate Technology Support Specialist to join our team at OneVision Resources. As a key member of our support team, you will be responsible for providing instant triage and remote troubleshooting support to end-users experiencing issues with their smart home systems.Key...
-
Technology Support Specialist
1 day ago
Boston, United States Buyk corp Full time**Technology Support Specialist** at Buyk Boston, MA **Who we are** Buyk is a new real-time retail service that delivers groceries within 15 minutes. Via the Buyk app, customers simply select the items they'd like from our assortment, click "Order" and we do the rest, with your order arriving on your doorstep in 15 minutes or less. We know that your time is...
-
Technology Support Specialist
24 hours ago
Boston, United States Buyk corp Full time**Technology Support Specialist** at Buyk Boston, MA **Who we are** Buyk is a new real-time retail service that delivers groceries within 15 minutes. Via the Buyk app, customers simply select the items they'd like from our assortment, click "Order" and we do the rest, with your order arriving on your doorstep in 15 minutes or less. We know that your time is...
-
Technology Support Specialist
2 days ago
Boston, Massachusetts, United States Buyk corp Full timeJob Title: Technology Support SpecialistBuyk Corp is seeking a highly skilled Technology Support Specialist to join our IT Team. As a key member of our team, you will be responsible for coordinating, planning, and implementing technology-related initiatives to support our company operations.The ideal candidate will have excellent communication skills, be...
-
Senior Information Technology Specialist
1 month ago
Boston, United States European Tech Recruit Full timeSenior IT SpecialistOverviewThe Senior IT Specialist will be a key resource to the company, supporting the day-to-day operations of information technology (IT) at 24M, troubleshooting issues, maintaining IT inventory, and leading projects to improve processes and security within an organization. Strong interpersonal skills are required, as are a strong work...
-
Information Technology System Specialist
2 months ago
Boston, United States Franklin Fitch Full timeIT System Specialist | Contract-to-Hire | South BostonAre you looking for a new and exciting environment to take the lead on project work?Do you have strong knowledge and experience of IT systems and escalated troubleshooting?Our client is looking for an experienced IT System Specialist to join their growing technical team.You will have extensive IT...
-
Technology Support Specialist
1 week ago
Boston, Massachusetts, United States OneVision Resources Full timeAbout the RoleWe are seeking a highly skilled and passionate Technology Support Specialist to join our team at OneVision Resources. As a key member of our support team, you will be responsible for providing instant triage and remote troubleshooting support to end-users experiencing challenges with their home technology.Key ResponsibilitiesProvide...
-
Technology Support Specialist
1 day ago
Boston, United States OneVision Resources Full timeWhat are we looking for? A kick-ass Technology Specialist. Where are we looking? This is a fully remote position. What type of job is this? Full-time. Compensation is geography-based, and ranges between $22-$27/hour for those working this position full-time. Who would you report to? Our Partner Support Manager. She kicks ass like nobody's business. What...
-
Information Technology Support Analyst
2 weeks ago
Boston, United States Insight Global Full timeRequired Skills & Experience3+ years of experience working to deliver advanced end-user and organizational supportExperience supporting Windows (Windows 10 and 11) and Mac Operating SystemsExperience working with JAMFKnowledge of Citrix XenApp and Citrix XenDesktopAbility to support Active DirectoryNice to Have Skills & ExperienceBachelor's degree in...
-
Information Technology Support Analyst
2 weeks ago
Boston, United States Insight Global Full timeRequired Skills & Experience3+ years of experience working to deliver advanced end-user and organizational supportExperience supporting Windows (Windows 10 and 11) and Mac Operating SystemsExperience working with JAMFKnowledge of Citrix XenApp and Citrix XenDesktopAbility to support Active DirectoryNice to Have Skills & ExperienceBachelor's degree in...
-
Technology Support Specialist
2 weeks ago
Boston, Massachusetts, United States 2Life Communities Full timeJob SummaryWe are seeking a skilled Technology Support Specialist to join our team at 2Life Communities. As a key member of our Resident Services team, you will play a vital role in ensuring that our residents have access to the technology they need to thrive.Key ResponsibilitiesProvide one-on-one technical support and training to residents on the use of...
-
Information Systems Solutions Engineer
6 days ago
Boston, Massachusetts, United States Information Systems Solutions Full timeInformation Systems Solutions is seeking a skilled Information System Engineer to join our team.About the Role:As an Information System Engineer at Information Systems Solutions, you will be responsible for designing, implementing, and maintaining our company's information systems.Key Responsibilities:* Design and develop secure and efficient information...
-
Information Technology Specialist
3 weeks ago
Boston, Massachusetts, United States Massachusetts District Court Full timeQualification RequirementsBachelor's Degree in Computer Science, Information Technology, or related fieldBenefits and Perks11 paid federal holidaysComprehensive paid time off and sick leaveRetirement benefits under the Federal Employees Retirement System (FERS)Health benefits through the Federal Employees Health Benefits Program (FEHB)Life insurance benefits...
Information Technology Support Specialist
4 months ago
IT Support Specialist
The firm is committed to excellence in service and seeks a skilled Support Specialist (“Specialist”) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution for legal and business services team members across the firm’s domestic offices. This position is responsible for troubleshooting issues with all enterprise technology, software, and hardware, while responding promptly to client needs and service requests via email, telephone, or remote support tools. Additionally, the Specialist will perform basic system administration and act as a resource for IT projects as assigned.
The schedule for this position is Monday—Friday, 9:00am—5:00pm EST. The position requires on-site presence three days per week with the potential for remote and/or flexible work opportunities depending on the required business needs.
Responsibilities
· Promptly provide Help Desk & 1st level technical support and problem resolution for computer systems, software, hardware, printers, copiers during business hours and non-business hours (remote) to internal personnel as well as external clients/vendors
· Provide Support services for law firm applications emphasizing Microsoft Office applications, Document Management, PDF creation and editing, redlining and metadata scrubbing.
· Install, modify, and repair computer hardware and software
· Relocate computer workspaces per business needs
· Provide operational support and maintain the operational efficiency of the local data center.
· Support video conferencing technology within the conference rooms and facilitate internal and external meetings independently.
· Support the Firm’s mobile devices (smart phones and tablets) managed with current MDM System.
· Troubleshoot VPN log in issues.
· Perform basic account management within Active Directory for new hires/departures and assign user access rights to various network groups and directories.
· Manage employee onboarding and offboarding tasks in all the systems and software.
· Assist with maintaining an accurate inventory of technology assets and related components.
· Provide end-user training to employees on IT Policies/Procedures, applications, and systems.
· Remain current with all network applications, software/template/macro changes, and enhancements.
· Participate in on-call coverage on a rotating basis.
· Other duties as assigned.
Qualifications
The ideal candidate will bring prior relevant experience in a technical support role within a law firm environment. Most importantly, the successful candidate must demonstrate a commitment to top-tier customer service, the ability to stay calm under pressure, and exceptional problem-solving skills. If you're excited about the possibility of contributing to our team and believe you have the potential to excel in this role, we encourage you to apply, even if you don't meet every qualification.
· At least 2 years of related technical experience, ideally within a professional services setting.
· Client Service Oriented mindset is necessary.
· Excellent communication skills, both verbal and written.
· Knowledge with the following technologies is ideal:
o Windows 10 & 11
o Office 2016 & 2019 /Office 365
o Document management software & Google Workspace
o Adobe Acrobat
o MDM Systems
o Basic AD Administration
o Video Conferencing Tools including MS Teams, Cisco Webex, and Zoom Communications
o Computer Imaging & build-out (Desktop & Laptops)
o Experience with law firm applications a plus
· Ability to troubleshoot, research and resolve software and hardware issues effectively.
· Understanding of networking concepts and TCP/IP
o DNS / DHCP /Active Directory /Group Policies
· Strong organizational skills with great attention to detail.
· The ability to work independently but within a team environment.
· Work well under pressure to meet tight deadlines while maintaining strong relationships with management and peers.
· Prior experience supporting Windows 10 OS, ChangePro, Metadact, Litera, Innova, Adobe, Nuance and Mimecast a plus
· Experience and/or knowledge of document management systems such as OpenText, iManage and NetDocuments a plus
· Experience with multifactor authentication and use with Citrix XenDesktop and VPN connection a plus
