Information Technology Administrator

2 weeks ago


Lewisville, United States First Point Group Full time

Currently staffing for 3 IT Professionals for one of our major telecommunications clients in Lewisville, TX.


IT Engineer / Support Specialist

Duration: 18 months (extensions)

Location: Lewisville, TX


SCOPE:


This individual performs IT services to include testing, developing, administration, troubleshooting and supporting customer application systems. Will be responsible for implementing the services requested by the customer with the agreed SLAs in the frame contract. Will be part of the customer team and will work on customer premises or remotely for the customer wherever possible.


TOOLS:

  • Deployment
  • Verification
  • Performance management and monitoring
  • Fault management
  • Trouble Ticket Management
  • Test management


RESPONSIBILITIES:

  • Manage IT systems, including the installation and configuration of customer infrastructure with oversight from third-party vendors.
  • Monitor, optimize, and fine-tune the installed infrastructure.
  • Conduct capacity planning and assist in product selection.
  • Create and maintain technical documentation.
  • Perform testing on IT systems.
  • Set up and validate system integration and testing environments.
  • Develop test plans, outlining dependencies and prioritizing test cases to ensure comprehensive coverage within established SLAs.
  • Execute tests according to a predefined Test Object List and test strategy.
  • Record and report test results in a formal Test Report.
  • Utilize test reporting tools to document specifications and outcomes.
  • Write code and develop interfaces for IT systems.
  • Identify and resolve software faults through debugging.
  • Provide support for Service Assurance.
  • Manage incidents effectively.
  • Restore normal service operations promptly (within SLA parameters) while minimizing business disruption.
  • Design and develop scripts to monitor key performance indicators (KPIs) related to business processes (volumes/performance).
  • Analyze business process KPIs and data quality, troubleshooting and managing improvement initiatives or large-scale data realignment.
  • Plan, design, and develop scripts and data for executing technical jobs (both recurring and one-time tasks).
  • Prepare models for estimating volume growth and planning future hardware and software licensing needs.


QUALIFICATIONS:

  • Knowledge of System Administration
  • Experience with system process products to test and tools to use.
  • Knowledge of software development process and automation test.
  • Infrastructure knowledge
  • Identifying and setting KPIs
  • Experience with trouble tickets, incident / problem management and tools
  • Areas of domain expertise:
  • OSS / BSS
  • Cloud
  • Service Delivery and Service Enablement solutions and VAS transformation/consolidation
  • TV & Media
  • IP and network knowledge



  • Lewisville, United States Fusion Solutions, LLC Full time

    DESCRIPTION: Other Industry External Names for Role: Tester, System Administrator, Database Administrator, IT Support Specialist. This job role performs IT services as testing, developing, administering, troubleshooting and supporting customer application systems. The IT Engineer is responsible to implement the services requested by the customer with the...


  • Lewisville, United States First Point Group Full time

    IT Engineer/Tester (ADM/Recurrent Business, Major Telecom Infrastructure)On site in Lewisville TX (DFW) Must be local.Must be US citizen24/7 Shift workWe are looking for a number of skilled IT Engineer/Testers with experience in major telecom infrastructure to handle application testing, development, system administration, troubleshooting, and customer...


  • Lewisville, United States NextGen | GTA: A Kelly Telecom Company Full time

    Information Technology Operations Support - Telecom DomainLewisville TXStrong IT Process Management: Must have a solid understanding of developing and managing metric-oriented IT processes, with the ability to measure, analyze, improve, and control processes post-implementation.Root Cause Analysis: Knowledge in root cause analysis and the ability to select...


  • Lewisville, United States NextGen | GTA: A Kelly Telecom Company Full time

    Candidate will respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions in a high dynamic IT manufacturing environment. What you will be doing as an IT Support TechnicianFirst response to incidents, service requests, and queriesEscalation of incident if neededNetwork and physical connectivity in a manufacturing...


  • Lewisville, United States Paradigm Information Services, Inc. Full time

    Paradigm is searching for a Technical Project Manager to support our client a global leader in the trucking manufacturing industry. As an experienced Technical Project Manager you will support in the development of global multidisciplinary complex projects. In this role you will be a part of the PMO department consisting of program and project managers and...


  • Lewisville, United States Fusion Solutions, LLC Full time

    RESPONSIBILITIES: • The candidate must have a strong understanding (experience) of developing and managing metric orientated IT processes and the ability to measure, analyze, improve and control the process after the initial implementation. Furthermore, the candidate should have knowledge in root cause analysis and the ability to select appropriate...


  • Lewisville, United States Paradigm Information Services, Inc. Full time

    Paradigm is searching for a Technical Project Manager to support our client, a global leader in the trucking manufacturing industry. As an experienced Technical Project Manager, you will support in the development of global, multi-disciplinary, complex projects. In this role you will be a part of the PMO department, consisting of program and project...


  • Lewisville, United States Paradigm Information Services, Inc. Full time

    Paradigm is searching for a Technical Project Manager to support our client, a global leader in the trucking manufacturing industry. As an experienced Technical Project Manager, you will support in the development of global, multi-disciplinary, complex projects. In this role you will be a part of the PMO department, consisting of program and project...


  • Lewisville, Texas, United States Denton County Transportation Authority Full time

    Job SummaryThis position plays a critical role in managing and maintaining the technology associated with transit operations at the Denton County Transportation Authority. The Operations Technology Support Coordinator will ensure the efficient operation of our transit technology infrastructure, enhancing the safety, reliability, and quality of service we...


  • Lewisville, Texas, United States Frontier Communications Full time

    Job Title: Database AdministratorAt Frontier Communications, we're seeking a highly skilled Database Administrator to lead the design of multiple databases, with complex entities, objects, and relationships. As a key member of our team, you'll be responsible for translating requirements into solutions, designing databases, writing stored procedures, and...


  • Lewisville, United States ORION Full time

    POSITION SUMMARY This position assists and supports the safety team through the execution of various administrative functions to achieve safety goals. Activities include, but are not limited to, promoting corporate safety initiatives, creating awareness of safe work practices, and establishing a safety-first culture. The incumbent maintains safety training...


  • Lewisville, United States Texas Department of Aging & Disability Services Full time

    Job Description: CPS FBSS Unit Admin Asst I The position provides administrative support to unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public. To learn more about the agency, please click . WHY WORK FOR DFPS? The Texas Department of Family and Protective...


  • Lewisville, United States Denton County Transportation Authority Full time

    Description This position may work in Lewisville and/or Denton and may service up to 4 locations. PURPOSE OF JOB Under the direction of the Vice President of Innovation and Information Technology, the Operations Technology Support Technician at DCTA will play a critical role in managing and maintaining the technology associated with transit operations....


  • Lewisville, United States Paradigm Information Services, Inc. Full time

    Paradigm is searching for a Product Owner to support our client a global leader in the truck manufacturing industry. As a Product Owner you will manage and prioritize development work streams for global crossfunctional and complex projects collaborating closely with software and hardware engineering teams. You ll guide sprint planning set project...


  • Lewisville, TX, United States Fusion Solutions, LLC Full time

    RESPONSIBILITIES: • The candidate must have a strong understanding (experience) of developing and managing metric orientated IT processes and the ability to measure, analyze, improve and control the process after the initial implementation. Furthermore, the candidate should have knowledge in root cause analysis and the ability to select appropriate...


  • Lewisville, Texas, United States PACCAR Winch Full time

    PACCAR is a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands.The company designs and manufactures advanced diesel engines and provides customized financial services, information technology, and truck parts.We are seeking talented individuals to join our PACCAR Financial Team for a...

  • ICT Technician

    3 weeks ago


    Lewisville, United States Adex Corporation Full time

    "***Copy the Assessed Level below and replace the information in the Title field (above), this is the Position Title that will be shared with the Supplier.*** AR-SIITET - SI IT Engineer/Tester Role/Title: IT Engineer/Tester (ADM/Recurrent Business) DESCRIPTION: Other Industry External Names for Role: Tester, System Administrator, Database Administrator, IT...

  • ICT Technician

    1 week ago


    Lewisville, United States Adex Corporation Full time

    AR-SIITET - SI IT Engineer/Tester Role/Title: IT Engineer/Tester (ADM/Recurrent Business) DESCRIPTION: Other Industry External Names for Role: Tester, System Administrator, Database Administrator, IT Support Specialist. This job role performs IT services as testing, developing, administering, troubleshooting and supporting customer application systems. The...

  • ICT Technician

    3 weeks ago


    Lewisville, United States Adex Corporation Full time

    "Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.***Copy the Assessed Level below and replace the information in the Title field (above), this is the Position Title that will be shared with the Supplier.*** AR-SIITET- SI IT Engineer/Tester Role/Title: IT Engineer/Tester (ADM/Recurrent...


  • Lewisville, Texas, United States Denton County Transportation Authority Full time

    Job DescriptionThis position is located in Denton, TX, and is responsible for providing exceptional customer service to potential and existing customers of the Denton County Transportation Authority (DCTA). The Customer Experience Coordinator will serve as the primary point of contact for customers, providing information and assistance on DCTA's range of...