Information Technology Support Specialist

3 weeks ago


Lewisville, United States Fusion Solutions, LLC Full time

DESCRIPTION: Other Industry External Names for Role: Tester, System Administrator, Database Administrator, IT Support Specialist.


This job role performs IT services as testing, developing, administering, troubleshooting and supporting customer application systems.

The IT Engineer is responsible to implement the services requested by the customer with the agreed service level agreements in the frame contract.

The IT Engineer is part of customer team and work in customer premises or remotely for the customer wherever possible TOOLS: - Deployment tools - Verification tools - Performance management and monitoring tools - Fault management tools - Trouble Ticket Management tools - Test management tool


COMPETENCES:

• Applying Expertise & Technology

• Analysing and problem solving abilities

• Delivering Results & Meeting Customer Expectations

• Planning & Organising

• Following Instructions & Procedures


RESPONSIBILITIES:

• Administer an IT system. Installation /configuration of customer infrastructure with third-party supervision. Monitoring, optimization and tuning of the infrastructure installed. Dimensioning,

• Capacity planning, support the selection of products.

• Writing technical documentation.

• Test an IT system. Preparation and verification of System Integration and test environments. Define test planning, defining test case dependencies and priorities to meet the required test execution coverage within the SLAs. Executes tests, based on a Test Object List and a test Strategy specification. Document test results in a Test Report. Uses test reporting tools to document test specification and results.

• Develop codes and interfaces on an IT system. Debug and correct SW faults.

• Support Service Assurance. Incident Management. Restoring normal service operation (within SLA limits) as quickly as possible while minimizing the impact on business operations.

• Plan/design/development of scripts in order to monitor the business processes KPIs(volumes/performances). Analysis of business process KPIs and data quality outcomes, troubleshooting and designing/managing the relevant improvement or resolution processes or massive data realignment.

• Plan/design/development of scripts/data needed for the execution of technical jobs (recursive/ one shot).

Preparation of models for the estimation of volume growth and planning/design the future needs in terms of hardware and software licenses


EXPERIENCE and QUALIFICATIONS:

• Experience on technologies and customer systems or products to administrate. Knowledge on System Administration (OS, network, DBMS, …)

• Experience on system process products to test and tools to use. Knowledge on software development process and automation test.

• Infrastructure knowledge (OS, network, scripting …). Ability to identify and set KPI

• Experience of TT, incident and problem management and tools

• Focus areas of domain expertise: o BSS (Real time and converged solutions, Billing, Portals, Campaign mgmt, EAI and CRM) o OSS (Fulfillment, Assurance, EAI, customer experience management) o Cloud o Service Delivery and Service Enablement solutions and VAS (Value added services) transformation/consolidation; o TV & Media

• IP and network knowledge



  • Lewisville, United States NextGen | GTA: A Kelly Telecom Company Full time

    Candidate will respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions in a high dynamic IT manufacturing environment. What you will be doing as an IT Support TechnicianFirst response to incidents, service requests, and queriesEscalation of incident if neededNetwork and physical connectivity in a manufacturing...


  • Lewisville, United States First Point Group Full time

    IT Engineer/Tester (ADM/Recurrent Business, Major Telecom Infrastructure)On site in Lewisville TX (DFW) Must be local.Must be US citizen24/7 Shift workWe are looking for a number of skilled IT Engineer/Testers with experience in major telecom infrastructure to handle application testing, development, system administration, troubleshooting, and customer...


  • Lewisville, United States First Point Group Full time

    Currently staffing for 3 IT Professionals for one of our major telecommunications clients in Lewisville, TX. IT Engineer / Support SpecialistDuration: 18 months (extensions)Location: Lewisville, TXSCOPE: This individual performs IT services to include testing, developing, administration, troubleshooting and supporting customer application systems. Will be...


  • Lewisville, Texas, United States Denton County Transportation Authority Full time

    Job SummaryThis position plays a critical role in managing and maintaining the technology associated with transit operations at the Denton County Transportation Authority. The Operations Technology Support Coordinator will ensure the efficient operation of our transit technology infrastructure, enhancing the safety, reliability, and quality of service we...


  • Lewisville, United States Fusion Solutions, LLC Full time

    RESPONSIBILITIES: • The candidate must have a strong understanding (experience) of developing and managing metric orientated IT processes and the ability to measure, analyze, improve and control the process after the initial implementation. Furthermore, the candidate should have knowledge in root cause analysis and the ability to select appropriate...

  • IT Support Specialist

    4 weeks ago


    Lewisville, Texas, United States Prototype IT Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Prototype IT. As a key member of our IT department, you will provide technical support to our clients, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of our network and systems.Key Responsibilities:• Provide remote technical...


  • Lewisville, United States Denton County Transportation Authority Full time

    Description This position may work in Lewisville and/or Denton and may service up to 4 locations. PURPOSE OF JOB Under the direction of the Vice President of Innovation and Information Technology, the Operations Technology Support Technician at DCTA will play a critical role in managing and maintaining the technology associated with transit operations....


  • Lewisville, Texas, United States Prudent Technologies & Consulting Full time

    Job SummaryThe Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. This role involves performing a broad range of IT support services, including PC, MAC, software, hardware, and basic network support.Key Responsibilities•...


  • Lewisville, Texas, United States TechnoGen Full time

    Job Title: Business Intelligence SpecialistJob Summary:TechnoGen is seeking a highly skilled Business Intelligence Specialist to join our team. As a Business Intelligence Specialist, you will be responsible for optimizing and automating business processes, improving data quality, and providing insights to support business decision-making.Key...


  • Lewisville, Texas, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in supporting plasma center operations and ensuring the highest level of customer service and quality.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including...


  • Lewisville, Texas, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Insurance Support Specialist to join our team at State Farm Insurance. As an Insurance Support Specialist, you will be responsible for assisting customers with their insurance needs, providing exceptional customer service, and collaborating with team members to ensure efficient workflow and timely completion of...


  • Lewisville, Texas, United States Della Infotech Full time

    Job SummaryAs an Administrative Support Specialist at Della Infotech, you will provide advanced-level administrative and clerical support to multiple business units in a specialized function or area. This role requires a strong team player with excellent interpersonal and communication skills, as well as the ability to organize and manage multiple...


  • Lewisville, Texas, United States Biolife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in supporting plasma center operations. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results.Key Responsibilities:Determine donor eligibility, including proper management of...


  • Lewisville, TX, United States Fusion Solutions, LLC Full time

    RESPONSIBILITIES: • The candidate must have a strong understanding (experience) of developing and managing metric orientated IT processes and the ability to measure, analyze, improve and control the process after the initial implementation. Furthermore, the candidate should have knowledge in root cause analysis and the ability to select appropriate...


  • Lewisville, United States Paradigm Information Services, Inc. Full time

    Paradigm is searching for a Technical Project Manager to support our client a global leader in the trucking manufacturing industry. As an experienced Technical Project Manager you will support in the development of global multidisciplinary complex projects. In this role you will be a part of the PMO department consisting of program and project managers and...


  • Lewisville, United States Target Full time

    Support sales by welcoming and engaging guests and team members at the front of store. Lead a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior pr Security Specialist, Security, Specialist, Technology, Retail, Team Member


  • Lewisville, United States Paradigm Information Services, Inc. Full time

    Paradigm is searching for a Technical Project Manager to support our client, a global leader in the trucking manufacturing industry. As an experienced Technical Project Manager, you will support in the development of global, multi-disciplinary, complex projects. In this role you will be a part of the PMO department, consisting of program and project...


  • Lewisville, United States Paradigm Information Services, Inc. Full time

    Paradigm is searching for a Technical Project Manager to support our client, a global leader in the trucking manufacturing industry. As an experienced Technical Project Manager, you will support in the development of global, multi-disciplinary, complex projects. In this role you will be a part of the PMO department, consisting of program and project...


  • Lewisville, Texas, United States Jobsultant Solutions Full time

    About the JobData Insights SpecialistWe are seeking a highly skilled Data Insights Specialist to join our team at Jobsultant Solutions. As a Data Insights Specialist, you will be responsible for extracting insights from large data sets and presenting them to stakeholders across the company.Responsibilities & TasksThe ideal candidate will have a strong...


  • Lewisville, United States Paradigm Information Services, Inc. Full time

    Paradigm is searching for a Product Owner to support our client a global leader in the truck manufacturing industry. As a Product Owner you will manage and prioritize development work streams for global crossfunctional and complex projects collaborating closely with software and hardware engineering teams. You ll guide sprint planning set project...