Business Coordinator Personal Shopping

4 weeks ago


New York, United States Bergdorf Goodman Full time

General Description:

The Personal Shopper Business Coordinator supports the Personal Shopper with customer service, client development, and team development

Responsibilities:

  • Increase cross sell and purchase frequency with existing customers
  • In partnership with shopper, develop seasonal business strategy
  • Provide qualitative information for Top 100 client spend analysis
  • Develop one-on-one relationships with key clients
  • Champion all company/store initiatives
  • Manage holds and ensure adherence to hold policy
  • Manage will call and ensure adherence to will call policy
  • Manage preorders and memos
  • Utilize technology to drive sales: BG Connect, option 7, BG.com, social media
  • Management of assistant team: monthly scheduling, clinic/meeting attendance, follow up on daily task completion
  • Running client appointments in absence of shopper
  • Additional duties as assigned


Requirements:

  • Ability to communicate effectively with peers, customers, and management
  • Strong interpersonal skills
  • Detail oriented with ability to handle multiple projects simultaneously
  • Excellent organization and follow up skills
  • Excellent customer service skills
  • Previous retail experience
  • Computer skills
  • Management experience preferred


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