Experience Design Lead

1 month ago

Chicago, United States McDonald's Full time

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

The McDonald's Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and significant experience for customers and restaurant team members around the world. We are seeking a versatile designer to join our Experience Design team.

The position requires proven expertise in solutions with strong design work, design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle – such as participating in user research and translating research data into actionable user flows, wireframes, and high-fidelity designs.

Responsibilities:

Your attention to detail is world-class, your design skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.

  • You will ensure there is steadfast user focus throughout the entire product lifecycle process.
  • Your design solutions are user-centric while also meeting business goals.
  • You're comfortable navigating the ambiguity of design discovery, skillfully transforming chaos into organized and impactful design solutions."
  • You champion ongoing improvements by considering market analysis, customer feedback, metrics, and usability findings.
  • You will partner closely with product management and engineering teams to drive innovation and push the boundaries of what’s possible.
  • You actively drive the design review cycle and close on design requirements.
  • You effectively lead collaboration across teams; not just gathering business requirements but support in defining them.
  • You have experience applying Accessibility best practices (WCAG)

Qualifications

  • 5+ years of experience in user centered experience design, with a focus on commerce.
  • Experience working with UX researchers and acting on the research analysis in their design work.
  • You have a portfolio that demonstrates creative design thinking with an understanding of Human Centered Design.
  • You are a design thinker who looks holistically for solutions that span the entire customer journey.
  • You understand and can speak to the importance of having familiarity with technical considerations needed across the various platforms we’re designing for.
  • You have excellent communication and presentation skills.
  • You are passionate about learning new and emerging design trends.
  • Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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