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Experience Design Lead
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Chicago, Illinois, United States McDonald's Full timeAbout McDonald'sMcDonald's is a global leader in the quick-service restaurant industry, with a presence in over 100 countries and a commitment to delivering exceptional customer experiences. Our brand is built on a foundation of quality, convenience, and value, and we're always looking for talented individuals to join our team.Job DescriptionWe're seeking a...
Senior Experience Design Lead
3 months ago
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:
- Take a class at Hamburger University
- Sample future items in our Test Kitchen
- Utilize the latest technology to connect with your team around the globe
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
Job DescriptionThe McDonalds Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and meaningful experience for customers and restaurant team members around the world. We are seeking an emerging design leader to join our Experience Design team on the Design Systems team.
The position requires demonstrable expertise in building, maintaining, and innovating for a global, multi-channel design system. McDonald’s is taking our current design system from good to great, and the Sr. XD Lead will play a large role in setting the strategy for the future of the design system at McDonald’s. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to take initiative with minimal direction.
Responsibilities:
Your attention to detail is renowned, your design skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.
- Ensure there is fierce customer focus throughout the entire product lifecycle process.
- Your design solutions are user-centric while also meeting business goals.
- Drive the evolution of the design system by researching and implementing best practices, considering market analysis, customer feedback, metrics, and usability findings.
- Partner closely with product management and engineering teams to drive innovation and efficiency.
- Lead the design system team in crafting and maintaining a comprehensive design language and component library.
- Define and implement design standards, guidelines, and best practices to ensure a cohesive user experience across all products and platforms.
- Actively drive the design review cycle and close on design requirements.
- Effectively lead collaboration across teams; not just gathering business requirements but support in defining them.
- Advocate for the value of the design system across the organization, promoting its benefits in terms of efficiency, consistency, and user experience quality.
- Have experience applying Accessibility best practices (WCAG)
- 8 years of experience in user centered experience design, with a focus on design systems.
- Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
Preferred Qualifications
- Experience managing a team of designers.
- You have a strong portfolio that demonstrates creative design thinking with a deep understanding of Human Centered Design and design systems.
- You understand and can speak to the importance of having familiarity with technical considerations needed across the various platforms we’re designing for.
- You have excellent communication, presentation, and persuasion skills. You’ve demonstrated success in building buy-in for an innovative and bold strategic vision.
- You’ve demonstrated the ability to deliver designs and services at a global scale.
- You are passionate and knowledgeable about new and emerging design trends.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
