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Technical Writer

2 months ago

Redmond, United States Aquent Full time

The purpose of this team is to write technical guides based on existing work. Domain Subject Matter Experts (SME) draft the information, and this role will be responsible for creating useable guides from the information.

This role will contribute to technical instructional guide writing. They will work on current and backlogged guides.

The role will consist of 10% collaboration 10% preparation/review with 80% technical writing.

This role provides the opportunity to work closely with developers on writing instruction manuals.

They will work closely with the cloud team to draft guides that are used for broad internal consumption.

The ideal resume would contain cloud services experience, strong technical communication experience, and instruction manual drafting experience.


Additional Notes on Responsibilities and preferred experience with technology.

Responsibilities

• Collection/Documentation of documentation requirements (use case, audience, objective of documentation prior to creation/development stage).

• Create/Draft/Maintain technical documentation (further details noted in 'types of technical documents within scope).

• Editorial Review and Co-Collaboration with subject matter experts to produce technical documentation that has high levels of clarity and actionability.

• Accountable for evaluating/monitoring document readiness for broad consumption and/or launch.

• Create/Draft/Maintain marketing content and communication templates related to program delivery.


Types of technical documents within scope: software manuals, software learning modules, technical troubleshooting guides, installation guides, API documentation, release notes.

Technology involved in technical document creation and maintenance: EngHub, SharePoint, ICM, AzureDevOps, Word.


Top 3 Hard Skills Required + Years of Experience

1. Minimum 10 years experience with cloud or other tech.

2. Minimum 10 years experience with technical writing/communications

3. Minimum 10 years experience with manual/instructional writing.