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Client Services Manager

4 months ago

Madison, United States Robert Half Full time

Come join Robert Half (take a look at all of our accolades) Get ready to lead, inspire and make a real impact As our Client Service Manager, you will have the exciting opportunity to direct and invigorate our customer service team. Your role will be pivotal, encouraging and nurturing a culture of productivity and superior customer service. Your actions will boost our company reputation, generate business growth and significantly contribute to achieving our ambitious targets.


Look forward to championing customer service strategies, unlocking new opportunities and overseeing the smooth running of our thriving customer service department. This is your chance to draw on your strengths and experiences to nurture talents, drive growth and lead a proactive team


Your exciting challenges include:


  • Drive for Results & Execution: Excel in overall customer service, setting the standard in performance, driving operational focus areas and ensuring the delivery of high-quality customer resolutions. Balance managerial and operational responsibilities.
  • Team Development: Own the end-to-end process - attract, source, hire, and then continue to train and develop your exceptional team. Identify star performers and help them shine brighter.
  • Business Analytical Skills: Drive towards the realization of revenue, margin, and operational goals. Understand, foresee and react to business trends and strategies.
  • Communication & Collaboration Excellence: Deliver clear and effective communication, build teamwork and relationships not just within your team but across the entire organization. Inspire motivation and positive change.
  • Customer-oriented Strategy: Foster long-term customer loyalty, ensuring superior service delivery, and creating and implementing customer retention and expansion strategies.
  • Charismatic Leadership: Lead by example - fostering trust, respect, and credibility. Champion diversity and inclusion. Reflect accountability in your actions, and create a consistent, positive and thriving department culture.


Minimum qualifications to apply:


  • A Bachelor's degree or its equivalent (preferred)
  • At least 2 years in management or equivalent roles • Minimum of 2 years in a customer service role Proven leadership skills
  • Outstanding communication, presentation and problem-solving capabilities


We are an Equal Opportunity Employer celebrating diversity and committed to creating an inclusive environment for all employees. Get in touch to contribute to our dynamic team today