Operational Flow Manager

2 weeks ago

Asheville, United States J.Crew Full time

Operational Flow Manager


We are looking for an Operational Flow Manager who will drive efficiency in our supply chain operations through data-driven decision-making and strategic planning. As part of the Global Supply Chain Team, you will optimize the flow of merchandise through J.Crew's multi-channel supply chain, focusing on staffing, planning, and volume forecasting.


Essential Job Functions

  • Operations Management
  • Lead the Wave team to ensure optimal order flow through the facility
  • Develop and implement labor planning tools to optimize staffing levels
  • Create and execute throughput strategies with internal and external partners to meet True North Metrics
  • Data Analysis & Reporting
  • Build and maintain a comprehensive supply chain analytics framework using Microsoft Power BI
  • Analyze operational metrics and KPIs to identify trends, bottlenecks, and improvement opportunities
  • Design and implement reporting systems for tracking key performance metrics
  • Deliver regular performance updates to Senior Management and DC Operations Team using Microsoft PowerPoint
  • Process Improvement
  • Recommend and implement flow strategies based on empirical data to increase throughput
  • Develop training programs to support continuous improvement initiatives
  • Enhance service levels through strategic collaboration with Operations Partners
  • Drive timely issue resolution through effective communication and follow-up


Skills & Abilities

  • Leadership & Communication
  • Self-starter with strong judgment and the ability to manage proactively
  • Excellent written, verbal, and presentation skills
  • Proven ability to build partnerships and collaborate across teams
  • Strong project management and prioritization capabilities
  • Technical Proficiency
  • Advanced Microsoft Office suite expertise, specifically:
  • Microsoft Excel for data analysis
  • Microsoft Access for database management
  • Microsoft Power BI for analytics
  • Microsoft PowerPoint for executive presentations


Required Qualifications

  • Bachelor's Degree or equivalent work experience
  • 3+ years of experience in logistics or distribution
  • Demonstrated analytical and critical thinking skills
  • Track record of data-driven decision making


Preferred Qualifications

  • Experience in retail supply chain, especially fashion/soft lines
  • Background in process improvement or operational excellence
  • Work Location - J.Crew Asheville, North Carolina (On-site)


Work Schedule:


  • Full-time
  • Monday – Friday *Subject to change based on business needs.
  • Benefits offered:
  • Medical and dental benefits
  • Life Insurance
  • 401-K matching program
  • Paid holidays – including floating holidays.
  • Paid vacation days.


We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.


Our core focus here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.


JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

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