IT Support Analyst

1 month ago


Wilmington, United States CEI Full time

CEIs Fortune 1000 Client is a leader in commercial insurance, and they are adding an IT Support Analyst to their team in Wilmington, DE that provides a combination of over-the-phone and in-person support.

  • Onsite position Monday - Friday 40 hours per week (hours range from 7AM - 9PM)
  • 6-month contract with potential for extension


Responsibilities:

  • Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software system needs.
  • Configuring and installing systems hardware, software, etc. to enhance productivity and improve process efficiency.
  • Installing and configuring PC systems software to optimize performance and integration with client/server applications; analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments.
  • Responsible for solving and troubleshooting problems related to desktop computers, laptops, and different systems.
  • Assist with problem determination and isolation of PC hardware/software networks.
  • Utilizing service desk call tracking and problem resolution software, will review service tickets to identify opportunities for improvement and thoroughly document problem resolution.


Requirements:


  • Minimum of 4 years of demonstrated working experience with Active Directory administration and Windows 11 Support is required.
  • Must have previous experience using SCCM.
  • Experience with IT Service Management tools or Ticketing Systems, with a strong preference for Service Now.
  • Demonstrated working knowledge of networking monitoring tools and basic troubleshooting.
  • Exposure to CISCO telephony and associated troubleshooting is nice to have.
  • Understanding ITIL methodology is a plus.
  • Microsoft Certified Professional, A+, and Net+ certifications are preferred.
  • Undergraduate degree in an Information Technology discipline or equivalent combination of education and work experience.


About CEI:

CEI delivers solutions that help our customers transform their businesses and achieve meaningful results as a trusted technology partner. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.




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