Desktop Support Specialist

4 weeks ago


Clayton, United States Motion Recruitment Full time

Our client is seeking a motivated Desktop Support Specialist/Remote Support Technician. This individual will collaborate with a cross-functional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.

The purpose of this position is to provide complex research, system data management/analysis, reporting, and coordination of data for client outsourcing programs.


• Day to Day Responsibilities:

o Provides level I & II end-user support for software and hardware issues.

o Oversees the daily operations of the local area network.

o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

o Troubleshoots Desktop Virus and malware issues.

o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

o Provides recommendations of program changes to correct software problems.

o May provide informal assistance such as technical guidance and/or training to coworkers.

o May coordinate work and assign tasks.


• Years’ Experience Required: 2-3 years

• Education Requirements: Associate’s Degree or Technical School

• Systems/Software Proficiencies: Microsoft Windows, Virus and Malware products, Remote troubleshooting

• Certifications: nice to have


• Must have Skills:

o Level I – II desktop support

o Superb communication - Ability to communicate and collaborate with broad audiences

o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

o Ability to comprehend, analyze, and interpret situations.

o Ability to solve problems involving several options.



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