Sales Operations Analyst

1 week ago

Solon, United States MRI Software Full time

Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.


Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.


And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.


We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio.


Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.


The Role:

As a Business Analyst – Sales, you will work closely with sales management to monitor and continuously improve the efficiency and quality of sales business systems, processes, and data. Additionally, the Sales Operations Analyst is expected to make recommendations for change in sales process, incentives, strategy, and tactics based on analysis of sales performance and to own their implementation and adoption along with senior management.


Duties/Responsibilities:

  • Map, document, and continually improve processes to facilitate sales performance and predictability.
  • Provide support and guidance on SFDC (and other critical tools and applications) that enable the sales team. Support will include both technical use as well as business process questions.
  • Oversee reporting tools and manage ad-hoc reporting requests for the sales & marketing departments to analyze and monitor their performance at various levels.
  • Assist in the development of internal audits and controls to ensure integrity of business processes.
  • Provide cross-functional support and assist Sales management on projects as needed.
  • Collect, analyze, and interpret sales data to identify trends, patterns, and insights that inform strategic decision-making and drive sales performance.
  • Optimize the CRM system (e.g., Salesforce) by supporting data integrity, user training, and system customization to support sales operations.
  • Document sales processes, procedures, and best practices to ensure consistency, compliance, and knowledge sharing across the sales organization.
  • Identify opportunities for process improvement, automation, and optimization to enhance sales operations efficiency and effectiveness.
  • Track and report on key sales performance metrics, including pipeline health, conversion rates, win/loss analysis, and sales rep productivity.


Preferred Skills/Abilities:

  • Basic knowledge of Sales processes (terminology, methodology, forecasting, and CRM) 5 years
  • High level knowledge of Salesforce
  • High level knowledge of Microsoft Office products with extensive Microsoft Excel experience
  • Experience in SaaS and/or real estate industry a plus


We’re obsessed with making this the best job you’ve ever had


We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

  • Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
  • Invest in our competitive 401k plan and help set you up for your future
  • Big on family? So are we We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
  • Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
  • Further your professional development and growth with our generous Tuition Reimbursement offerings
  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year


At MRI, our company culture is more than a talking point – it’s what makes us shine We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move


MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.


Amazing growth takes amazing employees. Are you up to the challenge?


We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.


Environmental Conditions

This person will work predominantly in an office type environment.


Physical Demands

While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.


Mental Demands

Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.


MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.

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