Technical Support Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Shelbyville, United States Kelly Full time

Kelly has a direct hire Technical Support Manager in Shelbyville KY. This position is responsible for overseeing the Technical Support department within the company and managing 6 direct reports.


Responsibilities include but are not limited to:

1. Internal Team Leadership & Development

  • Exemplary adherence to the company’s core values
  • One on One weekly meetings with each direct report
  • Team development/coaching (masterclass/skills training) & situational
  • Constant evaluation and improvement of systems & their effectiveness
  • Integration & liaison between Technical Support, Project Management, Sales, Production, & Accounting
  • Manage day to day functions & weekly goals.

2. Performance Management

  • Monitoring/tracking PTO and coordinating coverage
  • Hold staff accountable for time & attendance
  • Measure, report, improve department performance metrics
  • Identify pain points and create/implement solutions
  • Identify what we do well and invest in that area

3. Tactical Engagement

  • Step-in on escalated situations requiring a manager
  • Enforce company policies diplomatically
  • Communicate staffing needs to the C.O.O.
  • Communicate staffing challenges to the C.O.O.

Prior experience that would be advantageous:

- 10 years experience in a managerial or supervisory role

- Implementing customer support processes to enhance customer satisfaction

- Formulating and revising customer support policies and promoting their implementation

- Assessing performance metrics and preparing detailed reports on findings

- Interviewing and hiring new employees

- Overseeing and evaluating a team’s ongoing training efforts

- Delivering performance evaluations and following a company disciplinary process

- Affinity for tending to and advancing multiple initiatives at the same time.

- Capacity to accept, utilize, and give constructive criticism

  • Technical Support Manager

    6 days ago

    Shelbyville, United States TCI Technology Consulting Inc Full time

    TCI has an immediate need for a Technical Support Manager in Shelbyville, KY. This is not a Corp2Corp opportunity . This is a Direct Hire opportunity. SUMMARY The Technical Support Manager will support a national LED sign company whose products are installed at retail shopping centers, sports venues, schools, churches, and military installations. The ideal...

  • Technical Support Manager

    4 days ago

    Shelbyville, United States TCI Technology Consulting Inc Full time

    TCI has an immediate need for a Technical Support Manager in Shelbyville, KY. This is not a Corp2Corp opportunity . This is a Direct Hire opportunity. SUMMARY The Technical Support Manager will support a national LED sign company whose products are installed at retail shopping centers, sports venues, schools, churches, and military installations. The ideal...

  • Technical Support Manager 6467

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Shelbyville, United States TCI Technology Consulting Inc Full time

    TCI has an immediate need for a Technical Support Manager in Shelbyville, KY. This is not a Corp2Corp opportunity. This is a Direct Hire opportunity.SUMMARYThe Technical Support Manager will support a national LED sign company whose products are installed at retail shopping centers, sports venues, schools, churches, and military installations. The ideal...

  • Technical Support Manager 6467

    Found in: Appcast US C2 - 2 weeks ago

    Shelbyville, United States TCI Technology Consulting Inc Full time

    TCI has an immediate need for a Technical Support Manager in Shelbyville, KY. This is not a Corp2Corp opportunity. This is a Direct Hire opportunity.SUMMARYThe Technical Support Manager will support a national LED sign company whose products are installed at retail shopping centers, sports venues, schools, churches, and military installations. The ideal...

  • Desktop Support Specialist

    11 hours ago

    Shelbyville, United States High 5 Full time

    Position: Desktop Support Tech Location: 1 Calsonic Way Shelbyville, TN Duration: 6 Month contract to hire on W2 Pay rate: $20/hr. on W2 Must have skill ; Desktop, hardware, software, active directory, SCCM Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment,...

  • Desktop Support Specialist

    6 days ago

    Shelbyville, United States High 5 Full time

    Position: Desktop Support TechLocation: 1 Calsonic Way Shelbyville, TNDuration: 6 Month contract to hire on W2Pay rate: $20/hr. on W2Must have skill ;Desktop, hardware, software, active directory, SCCMResponsibilitiesPerforms basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but...

  • Desktop Support Specialist

    1 week ago

    Shelbyville, United States High 5 Full time

    Position: Desktop Support Tech Location: 1 Calsonic Way Shelbyville, TN Duration: 6 Month contract to hire on W2 Pay rate: $20/hr. on W2 Must have skill ; Desktop, hardware, software, active directory, SCCM Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment,...

  • Desktop Support Specialist

    7 days ago

    Shelbyville, United States High 5 Full time

    Position: Desktop Support Tech Location:1 Calsonic Way Shelbyville, TN Duration: 6 Month contract to hire on W2 Pay rate: $20/hr. on W2 Must have skill ; Desktop, hardware, software, active directory, SCCM Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment,...

  • Desktop Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Shelbyville, United States High5 Full time

    Position: Desktop Support TechLocation: 1 Calsonic Way Shelbyville, TN Duration: 6 Month contract to hire on W2Pay rate: $20/hr. on W2Must have skill ;Desktop, hardware, software, active directory, SCCMResponsibilitiesPerforms basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but...

  • IT Support/Desktop Support

    3 weeks ago

    Shelbyville, United States Sky Systems, Inc. Full time

    Job DescriptionJob DescriptionIT Field Services/Desktop SupportSupport 2 Sites - Shelbyville, TN and Lewisburg, TN2 days (Tuesday and Wednesday) in Shelbyville and three days (Monday, Thursday, and Friday) in LewisburgEnd of Year Contract (extendable)Business Hours SupportRoles/ResponsibilitiesEnd user support on Windows Win7 / Win 10 (Proficient) / Mac...

  • Desktop Support Technician_Shelbyville TN

    2 weeks ago

    Shelbyville, United States Red Knight Solutions, LLC Full time

    Job DescriptionJob DescriptionRed Knight Solutions is currently seeking a Desktop Support Specialist in Green River, WY.This is a long-term potential CTH opportunity. The pay will be $18.00(W2). The conversion is typically around 6 months.Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach...

  • Technician On-site Support

    5 days ago

    Shelbyville, Tennessee, United States Servicio Latam Full time

    Requisites: Requires Technician On - Site Support with more than 1 year of experience in ITIL, Help Desk, on - Ite support, networks, and backup systems. Knowledge of network switches, VLANS, network cabling and cabling diagrams/templates, firewall ports. **Responsibilities**: Implement Windows based security, including user/group permissions, file/folder...

  • Assistant Manager-FR0010

    19 hours ago

    Shelbyville, United States Rent-A-Center Full time

    Assistant Manager can mean different things at different places. Around here, it says you intend to create the most rewarding, enjoyable, and supportive environment for your customers and coworkers. You want to become part of a competitive team of pa Assistant Manager, Manager, Assistant, Management, Retail

  • Salon Manager

    3 weeks ago

    Shelbyville, United States Fantastic Sams Cut & Color - Shelbyville Full time

    Job DescriptionJob DescriptionA salon manager ensures the success of the salon by providing fantastic guest service at all times, building and leading a successful work team, demonstrating effective business intelligence and maintaining operational excellence. Salon Manager supports a pleasant environment that enables personal and business growth with...

  • Lean Manufacturing Manager

    Found in: Appcast US C2 - 2 weeks ago

    Shelbyville, United States Highly Marelli USA, Inc. Full time

    JOB TITLE:Lean Manufacturing ManagerFLSA STATUS:ExemptREPORTS TO: Plant Manager / Operation DirectorGENERAL SUMMARYThe job requires a management professional having strong manufacturing background and strong skills in continuous improvement and efficiencies across HMUS’s products, systems, operations, and processes. This Professional would lead the Lean...

  • Lean Manufacturing Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Shelbyville, United States Highly Marelli USA, Inc. Full time

    JOB TITLE:Lean Manufacturing ManagerFLSA STATUS:ExemptREPORTS TO: Plant Manager / Operation DirectorGENERAL SUMMARYThe job requires a management professional having strong manufacturing background and strong skills in continuous improvement and efficiencies across HMUS’s products, systems, operations, and processes. This Professional would lead the Lean...

  • Lean Manufacturing Manager

    6 days ago

    Shelbyville, United States Highly Marelli USA, Inc. Full time

    JOB TITLE:Lean Manufacturing Manager FLSA STATUS:Exempt REPORTS TO: Plant Manager / Operation Director GENERAL SUMMARY The job requires a management professional having strong manufacturing background and strong skills in continuous improvement and efficiencies across HMUSs products, systems, operations, and processes. This Professional would lead the...

  • Lean Manufacturing Manager

    2 weeks ago

    Shelbyville, United States Highly Marelli USA, Inc. Full time

    JOB TITLE:Lean Manufacturing ManagerFLSA STATUS:ExemptREPORTS TO: Plant Manager / Operation DirectorGENERAL SUMMARYThe job requires a management professional having strong manufacturing background and strong skills in continuous improvement and efficiencies across HMUS’s products, systems, operations, and processes. This Professional would lead the Lean...

  • Lean Manufacturing Manager

    6 days ago

    Shelbyville, United States Altair Full time

    Our client in Shelbyville, TN is looking for a Lean Manufacturing Manager. This is a direct hire position. The job requires a management professional having strong manufacturing background and strong skills in continuous improvement and efficiencies across HMUS’s products, systems, operations, and processes. This Professional would lead the Lean process...

  • Lean Manufacturing Manager

    Found in: Appcast US C2 - 2 weeks ago

    Shelbyville, United States Altair Full time

    Our client in Shelbyville, TN is looking for a Lean Manufacturing Manager. This is a direct hire position. The job requires a management professional having strong manufacturing background and strong skills in continuous improvement and efficiencies across HMUS’s products, systems, operations, and processes. This Professional would lead the Lean process...