Desktop Support Specialist

2 weeks ago


Shelbyville, United States High 5 Full time

Position: Desktop Support Tech Location:

1 Calsonic Way Shelbyville, TN Duration: 6 Month contract to hire on W2 Pay rate: $20/hr. on W2

Must have skill ; Desktop, hardware, software, active directory, SCCM

Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs

Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required

Skills: Excellence in communication and customer-facing skills Strong oral, written, and interpersonal skills Ability to follow instructions and processes with minimal instruction

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