Technical Service Coordinator

5 days ago

Dubuque, United States Rite-Hite Full time

Technical Service Coordinator

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity. We are currently seeking a Technical Service Coordinator based in our Dubuque, IA Headquarters.

Selected individual will provide technical assistance to Arbon, independent representatives and customers to assure consistent installation, troubleshooting and support of engineered products in the field. Work with manufacturing to improve quality and manufacturability and reduce the cost of current production product. Initiate and develop new product ideas to provide for further growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Spot trends in product reliability.

Train and troubleshoot with representative technicians both on the telephone and on-site.

Reduce warranty expense through product improvement.

Reduce warranty expense through training technicians on troubleshooting.

Assist and support sales and service reps with product information.

Negotiate labor cost of warranty claims.

Troubleshoot equipment/component by use of engineering prints.

Provide to engineering documentation of warranty cost of product improvements or new products.

Creation and maintenance of owner’s manuals and technical bulletins.

Provide instruction at service schools for Aftermarket Products.

Write technical bulletins to keep the field informed of changes as required.

Conduct transactions on the manufacturing system as required via computer.

Support R&D as required.

Provide cost reduction / New product improvement Ideas

Assist with beta sites.

Survey new product introductions.

Maintain show displays for national and regional shows.

Support the set up and tear down of product demonstration shows by directing the assigned staff.

Participate on teams for new product development, cost reduction and product improvement.

Collect data, document and report as required.

Promote and support the sales effort through effective communication to the field.

Develop field service part instructions.

Inspects stock, scrap and returns to vendor.

Assist engineering with drawing changes / ECN’s.

Maintain and operate EO system.

PRINCIPAL ACCOUNTABILITIES:

Provide technical/installation assistance and customer service for Door products in the field.

Develop, implement and maintain adequate procedures to reduce the Company's exposure to warranty cost.

Creation and maintenance of owner’s manuals and technical bulletins

SPECIAL QUALIFICATIONS:

Thorough understanding of Aftermarket products

Ability to travel up to 25% of time

Ability to handle multiple priorities

Possess a valid driver’s license

Read and understand blueprints

EDUCATION and/or EXPERIENCE:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually loud.

We Offer:

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package. Interested applicants, please email resume to: akelly@ritehite.com.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

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