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Front Office Manager

4 months ago

San Francisco, United States SPIRE Hospitality Full time

The Barnes Hotel in San Francisco is part of SPIRE Hospitality Management Company. Less than a block from Union Square, our hotel is a short walk from San Francisco’s galleries, restaurants, and shops along Geary Street. We’re two miles from Fisherman’s Wharf and six miles from the Golden Gate Bridge. Enjoy dinner and drinks at our restaurant and bar and catch the cable car just outside our doors when you’re ready to explore the city.


Job Overview: Oversees all Front Office Operations to amazing guest experiences while supporting an amazing culture to your team members working in your department

Responsibilities and Duties:

  • Manage and motivate all front office team members with guidance, support, training and a leader.
  • Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue.
  • Communicate with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work.
  • Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
  • Run daily shift meetings with your team for proper communication on rooms, groups, client content.
  • Assists in check in/check out of guests or any related guest service activity.
  • Perform other duties as requested. For example, special requests from guests.
  • Participates in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.


Qualifications:

  • Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.
  • 1 year previous supervising of hotel operations team members
  • Minimum of (3) years of of hotel experience
  • Additional language ability a plus but, not required


Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)