Customer Success Representative

5 days ago

Cleveland, United States OnStation Full time

Customer Success Representative

Type: Permanent

Experience: 2-5 Years

Location: Cleveland, OH (mix of office and WFH)

 

OnStation, a rapidly growing B2B SaaS located in Cleveland OH, is looking for a Customer Success Representative. This person will work directly with our customers to ensure OnStation is meeting their goals. Your job matters to many people because you’ll be responsible for making sure customers get their desired outcome when using the OnStation app. You’ll focus on retention, preventing churn, building loyalty, and generating account expansion revenue. Your key performance indicator is annual revenue generated from existing customers. 


This job is a challenge. We are the new kids on the block busting up the old ways of doing things. Not everyone is built for this challenge. This is not your “next” opportunity…. This IS your opportunity to have a seat on a rocket ship lifting off. It takes a specific type of person, a competitive persistent person. A team mindset with driving dedication to do your role at an elite level. If you’re the type of person that bets on yourself – apply. And answer our first question of why you are ready for this challenge?

 

Who We Are

The Leading Digital Stationing Platform: A collaborative digital stationing platform that provides location-based project record from bid to close. The mobile app instantly provides station, alignment, and offset details while on a project site. Projects come fully configured, making rollout simple, and our stationing experts provide a wide variety of support to ensure a smooth onboarding experience.

Join us in creating a better future where reliable project data (pictures, chats, e-tickets, core tests, and much more) is captured on-site and is visible within your organization’s dashboard presented within OnStation’s user portal. Never get lost or look for project record again.

 

Our Work Environment

As an organization, we value people who are dedicated and innovative and we reward them with challenging work, competitive pay (Vacation, PTO, equity potential) and the opportunity to build something better together. We are dedicated to creating better solutions for our customers, drive better business outcome and growth.

 

 

Day In A Life

·       Managing churn and increasing customer retention

·       Creating a viable onboarding process 

·       Educating customers with in-app help and improving customer experience

·       Driving account expansion and growing lifetime value

·       Introduce and educate customers on new features and updates

·       Collecting customer feedback and closing feedback loops

·       Building relationships by providing consistent value and fostering customer loyalty

·       Mapping customer success journeys to spot and remove friction

·       Building and implementing the right customer success playbook

·       Liaising with the sales team to understand customer needs

·       Liaising with the marketing team for better user insights

·       Minimal monitoring and backup for customer support queues

·       Occasional travel to trade shows and customer sites


Do You Have What It Takes?

·       Excitement for being part of a growing company

·       Persistence, empathy, drive, abundant energy, active listening, problem solving

·       Detailed, organization and strong analytical skills

·       Comfort in direct engagement with customers

·       Experience with HubSpot, Notion, Zoom and LinkedIn a plus

·       Team Player, Faithful and Honest – individuals must possess a “larger than me” purpose. All work leads to a common goal, doing well while doing good.


EEO Statement

We believe in equal employment and advancement opportunities for all people, based on ability, potential and record of accomplishment. 


OnStation aims to be a game changer for the highway construction management industry. Our offering and app features will define how projects are managed in this space for years to come. Once established in the highway space - railroads, utilities and commercial development project are additional targets. Get in on the ground floor. Prove your abilities. Experience the opportunity of defining a large-scale application.

  • Customer Success Representative

    4 days ago

    Cleveland, United States OnStation Full time

    Customer Success RepresentativeType: PermanentExperience: 2-5 YearsLocation: Cleveland, OH (mix of office and WFH) OnStation, a rapidly growing B2B SaaS located in Cleveland OH, is looking for a Customer Success Representative. This person will work directly with our customers to ensure OnStation is meeting their goals. Your job matters to many people...

  • Customer Success Manager

    4 weeks ago

    Cleveland, United States JMI Recruiting Services, LLC Full time

    We are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area. Responsibilities: Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth. Develop and implement customer success processes...

  • Customer Success Manager

    2 weeks ago

    Cleveland, United States JMI Recruiting Services, LLC Full time

    We are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area. Responsibilities: Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth. Develop and implement customer success processes...

  • Customer Success Manager

    3 weeks ago

    Cleveland, United States JMI Recruiting Services, LLC Full time

    We are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area.Responsibilities:Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth.Develop and implement customer success processes and...

  • Customer Success Manager

    4 weeks ago

    Cleveland, United States JMI Recruiting Services, LLC Full time

    We are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area.Responsibilities:Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth.Develop and implement customer success processes and...

  • Customer Success Manager

    4 weeks ago

    Cleveland, United States JMI Recruiting Services, LLC Full time

    We are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area.Responsibilities:Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth.Develop and implement customer success processes and...

  • Customer Success Manager

    4 weeks ago

    Cleveland, United States JMI Recruiting Services, LLC Full time

    We are currently assisting our client, an industrial manufacturer, with a Customer Success Manager search in the Cleveland, OH area.Responsibilities:Lead and manage a global team of customer success representatives, providing guidance, coaching, and support to ensure their success and professional growth.Develop and implement customer success processes and...

  • Customer Success Agent

    2 months ago

    Cleveland, United States Diverse Lynx Full time

    Job Title: Customer Success Agent Reports To: Customer Service Manager Location : Cleveland, Ohio, United States |OnsiteJob description:- POSITION SUMMARY: Avtron is seeking to hire a Customer Success Agent who can successfully build effective business relationships, is customer focused, and has strong problem-solving skills. The Customer Success agent will...

  • Customer Success Agent

    3 weeks ago

    Cleveland, United States Diverse Lynx Full time

    Job Title: Customer Success Agent Reports To: Customer Service Manager Location : Cleveland, Ohio, United States |OnsiteJob description:- POSITION SUMMARY: Avtron is seeking to hire a Customer Success Agent who can successfully build effective business relationships, is customer focused, and has strong problem-solving skills. The Customer Success agent will...

  • Customer Service Representative

    4 weeks ago

    Cleveland, United States Trillium Staffing Full time

    Trillium is Now Hiring a Customer Service Representative in Cleveland! This is an exciting opportunity to join an established and reputable business services company in Cleveland as an experienced Customer Service Representative! As a Customer Service Representative, you will be answering incoming and outgoing phone call, responding via email to clients and...

  • Customer Success Consultant

    4 weeks ago

    Cleveland, United States Metlife Legal Plans Full time

    Job DescriptionJob DescriptionMetLife Legal Plans is currently hiring a Customer Success Consultant for our growing Business Growth & Retention Department here in Cleveland, OH.This will be a hybrid-based position, with roughly 2 days in our Cleveland, OH office and 3 days remote. This resource will report into our Director of Customer Success. Who We...

  • Customer Success Consultant

    1 month ago

    Cleveland, United States Metlife Legal Plans Full time

    Job DescriptionJob DescriptionMetLife Legal Plans is currently hiring a Customer Success Consultant for our growing Business Growth & Retention Department here in Cleveland, OH.This will be a hybrid-based position, with roughly 2 days in our Cleveland, OH office and 3 days remote. This resource will report into our Director of Customer Success. Who We...

  • Customer Success Specialist

    1 month ago

    Cleveland, United States Compass Health Brands Full time

    Job DescriptionJob DescriptionDo you crave a challenge? Thrive in a fast-paced environment where we're constantly learning and pushing each other to be better? Join our passionate Customer Success team and make a real difference!Here's why this is THE customer success role for you:Be a Voice for the Customer: You'll help our customers navigate...

  • Customer Success Specialist

    4 weeks ago

    Cleveland, United States Compass Health Brands Full time

    Job DescriptionJob DescriptionDo you crave a challenge? Thrive in a fast-paced environment where we're constantly learning and pushing each other to be better? Join our passionate Customer Success team and make a real difference!Here's why this is THE customer success role for you:Be a Voice for the Customer: You'll help our customers navigate...

  • Customer Service Representative

    1 month ago

    Cleveland, United States SkySource Solutions Full time

    Job DescriptionJob DescriptionWe are seeking 12 tech savvy Customer Service Representative to join our growing and enterprise team! You will be responsible for helping customers by providing support and service information and resolving customer issues regarding questions about their contract. Our Inbound Customer Service Representatives work in multiple...

  • Customer Service Representative

    3 weeks ago

    Cleveland, United States SkySource Solutions Full time

    Job DescriptionJob DescriptionWe are seeking 12 tech savvy Customer Service Representative to join our growing and enterprise team! You will be responsible for helping customers by providing support and service information and resolving customer issues regarding questions about their contract. Our Inbound Customer Service Representatives work in multiple...

  • Customer Service Representative

    3 weeks ago

    Cleveland, United States Trescal Full time

    **Customer Service Representative** **Job Description** Job Title Customer Service Representative Location Cleveland - Cleveland, OH US (Primary) Job Type Full-time Education High School Career Level Experienced (Non-Manager) Category Customer Service Job Ad **Trescal** is a growing company, looking for new talent to join our organization! We are the...

  • Customer Service Representative

    3 days ago

    Cleveland, United States One80 Intermediaries Full time

    As we continue to scale, we are looking for a self-motivated and high-energy team member to join us as a Customer Service Representative. The Customer Service Representative will support and drive high levels of customer satisfaction for several large/key insurance accounts and other lines of business by providing excellent, prompt, courteous and focused...

  • Customer Service Representative

    2 weeks ago

    Cleveland, United States Elite Vision Solutions Full time

    Job DescriptionJob DescriptionElite Vision Solutions is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service...

  • Customer Service Representative

    3 weeks ago

    Cleveland, United States Elite Vision Solutions Full time

    Job DescriptionJob DescriptionElite Vision Solutions is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service...