Customer Success Agent

3 weeks ago

Cleveland, United States Diverse Lynx Full time
Job Title: Customer Success Agent
Reports To: Customer Service Manager
Location : Cleveland, Ohio, United States |Onsite

Job description:-
POSITION SUMMARY:
Avtron is seeking to hire a Customer Success Agent who can successfully build effective business relationships, is customer focused, and has strong problem-solving skills. The Customer Success agent will work closely with key customers to provide world class customer service. Is required to give updates on all post sales activities including but not limited to order status, notifications of any changes, providing required documentation, and scheduling start up services. This role requires strong communication skills, follow-up skills, organizational skills, and the ability to work across functions to address customer issues. This position will work on site at the Valley View (Cleveland) Ohio office.
DUTIES AND RESPONSIBILITIES:
  • Manage relationships with key customer accounts to provide world class customer service.
  • Act as an advocate for the customer to confirm that customer deadlines are achieved, products are delivered to specification, and on-time.
  • Maintain high customer satisfaction by identifying, understanding, and promptly addressing customers' needs.
  • Work cross functionally with engineering, supply chain, operations, and other stakeholders to provide timely response to customer inquiries.
  • Manage customer orders from receipt of order through commissioning.
  • Act as the main point of contact for key customers so that customers get quick responses and/or action in response to change requests, invoicing, warranty, and other service issues
  • Drive continuous improvement initiatives to maximize customers service levels.
  • Coordinate with customer to schedule startup and other field services.
  • Become familiar with Avtron products and look for opportunities to grow sales with key accounts.
  • Participate in annual customer business review meetings
  • Expedites backorders and process customer returns.
  • Resolve invoicing and payment discrepancies.
  • Travel less than 5%
KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE:
  • Bachelor's Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred.
  • 2-4 of relevant inside sales or customer service experience
  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
  • Experience using SAP and CRMs systems a plus
  • Creative problem-solver with outstanding customer service skills
  • Strong verbal and written communication skills
  • Excellent organizational and time management skills
  • Team player who works well individually, as well as part of a team


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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