Technical Account Liaison

1 month ago

Jeffersonville, United States TCI Technology Consulting Inc Full time

TCI has an immediate need for a Technical Account Liaison in Jeffersonville, IN. This is not a remote opportunity.


This position requires US Citizenship or Permanent Residence.


SUMMARY


The Technical Account Liaison serves as the primary liaison between the Information Technology team, and both internal and external clients. This role requires a blend of business analysis, product ownership, project management, and client success expertise to ensure seamless communication, effective resolution of issues, and successful delivery of technology solutions. The candidate will participate in all IT client interactions as the dedicated Client IT contact, advocate/monitor client technology initiatives, escalate internally to IT Leadership as needed, and report on progress to key stakeholders on behalf of the Information Technology organization.

RESPONSIBILITIES


  • Act as the single point of contact for all client-related inquiries.
  • Monitor (and escalate as needed) client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome.
  • Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and any challenges on IT requests, tickets, corrective and preventive action (CAPA),and initiatives.
  • Collaborate with operations to bring innovative technology ideas and solutions to clients.
  • Participates in client quarterly business reviews, presenting updates on current technology initiatives and achievements, as well as discussing innovative ideas as applicable.
  • Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams.
  • Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines.
  • Facilitate communication between cross-functional teams to ensure alignment and transparency.
  • Analyze and report on key performance metrics, identifying areas for improvement.
  • Partner closely with the IT solution architect, business analysts, product owners, and development leads/managers to design the best way to implement ideas and resolve issues.


REQUIREMENTS


  • Bachelor’s degree in Computer Science, Business Administration, or related field; or equivalent experience required.
  • Proven experience in product management, project management, and client success roles.
  • Experience working with internal and external clients to define business and technical needs.
  • Experience working in Healthcare and Information Technology departments is a strong plus.
  • Strong understanding of technology solutions and their application in a business context.
  • Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills.
  • Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word.
  • Experience eliciting and diagramming process flows.
  • Experience working with Project Tracking Software preferred.
  • A good understanding of SDLC process (Waterfall, Agile) is preferred.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution.
  • We are located in Jeffersonville, IN. You must be willing to work in this location.
  • Although very minimal, flexibility to travel as needed is preferred.

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