Resident Services Coordinator

1 month ago


Athens, United States The Planet Group Full time

Resident Services Coordinator

Permanent role

Onsite daily (Monday-Friday): Athens, GA


Pay rate: $20/hour + lease commissions


Must Haves:

  • HS Degree
  • Student Housing and/or property management experience
  • Must have reliable transportation and valid drivers license
  • Ability to handle interpersonal situations.
  • Ability to resolve issues in a timely manner while prioritizing and handling multiple projects simultaneously.


Preferred:

  • Entrata experience


Job Description:

  • A growing property management company is looking for a Resident Services Coordinator to support the Property Management team at this location. Provide and coordinate services for residents (students and their parents) and visitors.
  • Manage and address administrative requests from residents, responding to their inquiries effectively.
  • Resolve resident concerns and issues in alignment with property service standards.
  • Assist office visitors, ensuring their needs are promptly met.
  • Collect and deposit rental income in a timely manner.
  • Prepare correspondence related to balances due, late payments, eviction notices, and lease violations.
  • Submit accurate reports and adhere to all reporting deadlines.
  • Facilitate roommate mediation as needed.
  • Foster a positive environment for both residents and visitors.
  • Support student housing leasing activities.
  • Handle deliveries and manage the receipt and distribution of resident packages.
  • Assist with office mail processing.
  • Record resident service requests and ensure prompt follow-up.
  • Provide assistance with parking regulations and policies for residents and guests.
  • Support general administrative and office tasks.
  • Maintain schedules and calendars.
  • Assist with the annual move-out and turnover process.



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