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Desktop Support Specialist

3 months ago

Raritan, United States LTIMindtree Full time

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.


Job Title: Desktop Support Specialist


Location: Raritan NJ


Work Mode: Onsite role


Rotational shift

Tues to Sat/ Sun to Thu

7AM to4PM/ 3PM to12 AM/ 10 PM to 7AM


Responsibilities

  • Manage requestsincidents from Laboratory Scientists and assist with build and maintenance of their Lab IT Instrumentation
  • Working in a life science laboratory environment including GxP environments
  • Assist Instrument Vendors with PC installation and network connection to the Lab Network
  • Maintain documentation of standalone scientific applications and configuration in run books
  • Manage the Lab Systems Inventory and Application repository
  • Deploy standardized PC hardware and deploy to laboratory environment
  • Maintain Lab Systems in Active Directory Operational Units and GPO
  • Maintain Operating System Patch levels using Push Management policy and tools
  • Maintain and support Laboratory PC Backup Systems
  • Assist with defined project deliverable manage lab system maintenance and provide oversight for the successful execution of services
  • Work with Scientific Staff lab systems infrastructure and security aligning in the review and execution of support and maintenance work
  • Provide work updates tracking monthly financial reports and monitoring work planning activities and contract spend
  • Review and or update procedures for the ongoing maintenance of lab systems

Qualifications

  • Possess a problem-solving mindset
  • Bachelor's Degree in Information Technology or similar field
  • 7 years of experience in the following
  • Information technology support role for laboratory computing operations
  • Working in a life science laboratory environment including GxP environments
  • PC hardware and troubleshooting connectivity to Enterprise Network Services
  • Lab instrument connection configuration integration and maintenance support
  • Support Microsoft Windows OS in Enterprise Active Directory Environment
  • Managing OS Images and data backup systems
  • Maintaining scientific instrumentation and software in a validated environment
  • Experience with Waters Empower SDMS eLIMS or similar instrument systems
  • History of successful independent and collaborative work in individual and team environments
  • Possess strong written and oral communication skills
  • GxP knowledge and understanding.


Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):


Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave


The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.


Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.


LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.


Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.