Medical Office Receptionist
4 weeks ago
Position Title: Front Desk Receptionist
Location:
Reports To: Office Manager
Position Summary: The Front Desk Receptionist plays a critical role in delivering an exceptional patient experience. This individual will be responsible for managing the front desk operations, including greeting patients, handling phone calls, scheduling appointments, and ensuring a smooth and efficient workflow in the reception area.
Key Responsibilities:
- Patient Interaction:
- Greet patients and visitors warmly upon arrival.
- Assist patients with the check-in process and verify their personal and insurance information.
- Address patient inquiries and provide necessary information about services and procedures.
- Appointment Management:
- Schedule and confirm patient appointments using the office’s scheduling software.
- Coordinate appointment changes or cancellations and manage the waiting list.
- Ensure timely and accurate communication with patients regarding their appointments.
- Phone and Communication:
- Answer incoming calls promptly and courteously.
- Direct calls to appropriate staff members and take accurate messages when necessary.
- Handle patient emails and other forms of communication efficiently.
- Administrative Duties:
- Maintain a tidy and organized reception area.
- Manage patient records and ensure their confidentiality.
- Process patient payments and manage the financial transactions at the front desk.
- Perform general clerical duties such as photocopying, faxing, and filing.
- Coordination with Medical Staff:
- Communicate patient arrivals and important information to the medical staff.
- Assist in preparing patient files and documentation for upcoming appointments.
- Coordinate with other departments to ensure seamless patient care and service delivery.
Qualifications:
- High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
- Proven experience as a receptionist, preferably in a medical office.
- Proficiency in using office management software and electronic health records (EHR).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Friendly and professional demeanor with a focus on customer service.
- Ability to handle sensitive and confidential information with discretion.
- Bilingual abilities are a plus.
Working Conditions:
- Full-time position with regular office hours. Occasional evening or weekend work may be required.
- Work performed in a medical office setting, requiring direct interaction with patients and medical staff.
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