Admin Assistant/Customer Support

4 weeks ago


Maryville, United States Epic Nine Full time

Epic Nine is looking for a driven professional to join our team as an office assistant and customer support specialist. They need to be attentive to the in-office experience of clients, be familiar with Google Workspace apps and Wordpress, and have a warm and welcoming in-person and phone personality to help schedule meetings and manage customer support issues.


The ideal candidate will:

  • Have experience in:
  • -Google Sheets
  • -Airtable
  • -CRMs
  • -Wordpress updates (some basic coding experience is preferred, but none required)
  • Effectively communicate Epic Nine’s value proposition, product vision and capabilities to clients when opportunities for offering new services to them arise.
  • Have a drive to help grow the organization and be a constant learner and problem solver
  • Be willing to learn and adapt to new processes and technologies in a fast paced industry
  • Maintain good communication with all clients they work with
  • Attend sales and project review meetings
  • Have impeccable email etiquette
  • Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Develop and maintain good rapport with prospects, clients, and team members
  • Be able to research various topics or people as needed
  • Execute other duties as assigned

Responsibilities include:

  • Maintaining office calendar
  • Answering phone and scheduling appointments
  • Light bookkeeping
  • Running reports for clients
  • Running reports for our team
  • Scheduling meetings and helping prepare for them
  • Qualifying prospects who call or message the office
  • Basic website updates as needed

Requirements:

  • 2+ years of proven experience in a similar position
  • Experience in marketing and marketing-related areas preferred
  • Excellent communication skills (phone, email, and text)
  • Work Remotely: This is an in-office position. It is vital to this role to be in the office and ready by 9 each day.




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