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Assistant Community Manager

3 months ago

Anaheim, United States Quality Management Group Full time

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.


Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.


The Assistant Community Manager is responsible for working directly with the Community Manager as pertains to:

  • Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy.
  • Must assume proactive behavior and measures to properly represent Quality Management Group, Inc. and build relationships in the community.


Valid California driver's license required. 1-3 years experience in a similar role required. Prior permanent supportive housing experience preferred.


RESPONSIBILITIES


Compliance

  • Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
  • Review, process and approve all resident notices pertaining to recertification.
  • Assist in maintaining property waiting list in accordance with the properties’ Tenant Selection Plan.
  • Process applications for housing in accordance with properties’ affordable housing covenants.
  • Assist in processing annual re-certifications within established timelines.


Property Operations

  • Assist in marketing and advertising for vacancies in accordance with properties’ Affirmative Fair Housing Marketing Plan.
  • Assist in ensuring that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
  • Visually inspect grounds, buildings, and apartment units on a regular basis between annual inspections.
  • Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy and that move-in dates are met.
  • Work with the Community Manager to ensure work orders are processed in Yardi within established timelines.
  • Assist in showing available units.
  • Maintain general office and resident files.
  • Take a proactive role in shopping the competition and marketing.
  • Record traffic in software program daily.
  • Follow up with Guest Cards or a “Thank-You” response within twenty-four (24) hours of the visit with the prospect
  • Assist Community Manager with legal proceedings.


Financial

  • Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.
  • Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.
  • Assist in preparing deposits for banking and making daily bank runs.
  • Post resident payments into Yardi in a timely manner.
  • Assist Community Manager in preparing management required month end reports.
  • Assist in annual budget preparation


Human Resources

  • Maintain positive relationships with internal departments.


Customer Service

  • Respond to all resident complaints in a timely and professional manner.
  • Assist residents always when requested.
  • Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.


General

  • Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
  • This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
  • Demonstrate initiative, personal awareness, professionalism, integrity, and exercise confidentiality in all areas of performance.
  • Other duties as requested.


ESSENTIAL SKILLS:

  • Must have a strong work ethic and positive attitude.
  • Ability to work with and understand persons of all ethnic and family backgrounds.
  • Proficient in English language in verbal and written communications
  • Relate to others beyond giving and receiving instructions
  • Handle high stress situations effectively
  • The ability to both prioritize and delegate as needed
  • Computer literacy in Outlook, Word, Excel, and the Internet


EXPERIENCE:

  • Minimum of a high school education or equivalent.
  • Minimum one to three years working in a position with comparable responsibilities.
  • Minimum one to two years working in a customer service environment.
  • Basic math principles including the ability to work with a calculator
  • Yardi property management accounting software is preferred.


PHYSICAL REQUIREMENTS

  • 5-7 hours of sitting, reading, and typing daily
  • 1-3 hours of walking daily
  • Operates computer requiring the use of hands/fingers
  • Occasional bending, reaching, kneeling and/or crouching
  • Regular lifting of up to 30 pounds
  • Occasional climbing of stairs
  • Specific vision requirements include close vision, distance vision and color vision.
  • Specific audio/verbal abilities include communication with residents, employees, vendors, and owners both in person and via telephone.


WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot, or cold temperatures. The noise level in the work environment is moderate.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.