IT Helpdesk Technician

3 days ago

Plano, United States Crystal Equation Corporation Full time

IT Helpdesk Technician

Onsite: Plano, TX

Pay Range: $20 - $25/hr


Job Description

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.


An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.


The goal is to create value for clients that will help preserve the company’s reputation and business.


Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures


Requirements/Qualifications:

• Proven experience as a help desk technician or other customer support role

• Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)

• Good understanding of computer systems, mobile devices and other tech products

• Able to install and configure Laptops, PC's and Desktops, Printers and peripherals

• Ability to diagnose and resolve basic technical issues

• Computer skills must include: Microsoft Office Suite, SAP GUI

• Install and repair Laptop PC, Printers

• Experience with LAN and Cabling

• 1~4 years’ experience working in helpdesk area with break/fix experience and/or with related education/training

• Excellent communication skills

• Customer-oriented and cool-tempered

• BSc/BA in IT, Computer Science or relevant field

• A+ Certificate is preferred



For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.

  • IT Helpdesk Technician

    3 days ago

    Plano, United States Crystal Equation Corporation Full time

    IT Helpdesk Technician Onsite: Plano, TXPay Range: $20 - $25/hrJob DescriptionWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able...

  • Tier 1 Helpdesk Technician

    1 month ago

    Plano, United States 1Above Technology Full time

    Company Description1Above Technology is a technology solutions provider that has been in operation since 2005. Initially established in the Greater Los Angeles area, we have expanded our services to cater to companies in over 10 states nationwide. Our highly experienced team is dedicated to delivering innovative technology solutions that work for our...

  • Tier 1 Helpdesk Technician

    1 month ago

    Plano, United States 1Above Technology Full time

    Company Description1Above Technology is a technology solutions provider that has been in operation since 2005. Initially established in the Greater Los Angeles area, we have expanded our services to cater to companies in over 10 states nationwide. Our highly experienced team is dedicated to delivering innovative technology solutions that work for our...

  • IT Helpdesk Technician

    2 days ago

    Plano, United States Woongjin, INC. Full time

    Company DescriptionOur Mission WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Job Description We are looking for a...

  • IT Helpdesk Technician

    4 days ago

    Plano, United States Red Oak Technologies Full time

    We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • IT Helpdesk Technician

    3 days ago

    Plano, United States Red Oak Technologies Full time

    We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • Information Technology Help Desk Technician

    3 days ago

    Plano, United States MindSource Full time

    Job Title: IT Helpdesk TechnicianContract Period: 1 year + ExtensionWorking Hours: 8:30 AM - 5:30 PMWork Address: Plano, TX 75075Job DescriptionWe are seeking a competent IT Helpdesk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will address basic technical issues, offer advice, and ensure customer...

  • IT Support Specialist

    9 hours ago

    Plano, Texas, United States Woongjin, Inc Full time

    Job Title: IT Helpdesk TechnicianJob Summary:We are seeking a highly skilled and customer-focused IT Helpdesk Technician to join our team at Woongjin, Inc. As a key member of our technical support team, you will be responsible for providing exceptional technical assistance to our clients, ensuring their IT needs are met with speed and accuracy.Key...

  • Desktop Support Specialist

    3 days ago

    Plano, United States Samsung Electronics Full time

    Job DescriptionWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • IT Support Specialist

    4 hours ago

    Plano, Texas, United States Woongjin, INC. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Helpdesk Technician to join our team at Woongjin, INC. As a key member of our technical support team, you will be responsible for providing exceptional technical assistance to our clients, ensuring their IT needs are met with speed and accuracy.Key ResponsibilitiesTechnical Support: Provide...

  • Customer Service Representative

    3 months ago

    Plano, United States NerdsToGo Inc Full time

    We are gearing up to open a new IT storefront, NerdsToGo, in the north DFW area. We specialize in Managed IT services for small businesses who like to "locally" outsource their IT tasks. In this role, you will play a crucial part in ensuring our clients receive exceptional support and service for their IT needs. The ideal candidate should have a strong...