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Tier 1 Helpdesk Technician

3 months ago

Plano, United States 1Above Technology Full time

Company Description

1Above Technology is a technology solutions provider that has been in operation since 2005. Initially established in the Greater Los Angeles area, we have expanded our services to cater to companies in over 10 states nationwide. Our highly experienced team is dedicated to delivering innovative technology solutions that work for our clients. We are passionate about technology and strive to provide the best possible solutions to meet our clients' needs.


Role Description

This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Plano, TX. The Helpdesk Technician will be responsible for the following:

  • Answering incoming calls and returning voicemails in a timely and professional manner
  • Managing tickets in our helpdesk system to ensure accurate and timely resolution
  • Providing IT troubleshooting assistance to end-users, escalating tickets to Tier 2 technicians when necessary
  • Maintaining clear documentation of issues and resolution in tickets
  • Ensuring that Knowledge Base articles and customer asset documentation is current and accurate
  • Participating in the after hours on-call rotation to support emergency requests.


Qualifications

  • Experience in desktop computer support and troubleshooting
  • Proficient in providing help desk support
  • Knowledge of computer hardware and software
  • Strong problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong documentation skills
  • Relevant certifications or degrees in computer science or a related field are a plus


Benefits

  • Generous and flexible paid time off including paid personal time off
  • Competitive health insurance plans and 401(k) match
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs


Salary:


$20-22/hour based on experience