Technical Support Representative

2 weeks ago

Phoenix, United States Infosys Full time

Job Description :

Infosys is seeking to hire a Technical Support Representative - GCP. In this role, candidate will be a part of a global team that provides 24x7 support on GCP Infrastructure products. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration using the tools, documents and processes provided by Client. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.


Required Qualifications:

• Candidate must be located within commuting distance of Phoenix, AZ or be willing to relocate to the area. This position may require travel to project locations.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 2 years of Information Technology experience.

• At least 2 years of experience with one or more GCP Infrastructure technologies such as Compute Engine, Kubernetes, Security, DevOps etc.

• Google Cloud (GCP) Certified Associate Cloud Engineer.

• Good hands on experience with Cloud Skills(GCP or any other - understanding of Orgs, Projects, Resources, IAM) - Intermediate.

• General Cloud Security Best Practices - Intermediate.

• Manage the customer’s issues through effective diagnosis, resolution and effective communication.

• Ensure adherence to the Service Level Objectives (SLO’s).

• Ensure timely communications to customers and other stakeholders.

• Understand customer issues, advocate for their needs with internal teams, including product and engineering teams.

• This is an on-call rotation role, it may require candidate to work in shifts and on weekends depending on project’s requirement.

• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.


Preferred Qualifications:

• Willing to work in production support environment.

• Strong communication and Analytical skills.

• Strong technical communication skills.

• Ability to work in team in diverse/ multiple stakeholder environment.

• Experience and desire to work in a Global delivery environment.

• Infrastructure as code - Basic.

• Authentication Technologies - Basic.

• Authorization Models - Basic.

• Cyber Security Risks - Basic.


The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.



EEO/About Us :

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.


Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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