Customer Experience Specialist

2 weeks ago


Boston, United States Apex Systems Full time

Title: Customer Experience Specialist

Term: 1+years

Location: must live within 60 miles of the client (Boston, MA 02109)

Top 3 requirements:

  1. Customer Insights Experience
  2. Experience conducting Interviews and sending out surveys
  3. Ability to manage and speak with high level stakeholders

Job Details:

  • Identify Customer Insights:
  • Collaborate with the marketing and learner engagement teams to understand the key objectives and areas of focus for Voice of the Customer (VoC) initiatives.
  • Utilize surveys, interviews, focus groups, and other tools to gather comprehensive feedback from learners and stakeholders.
  • Define VoC Strategies:
  • Develop a structured approach to capturing the voice of the customer, ensuring alignment with L&D goals.
  • Create detailed plans for VoC activities, including timelines, methodologies, and key performance indicators.
  • Execute VoC Initiatives:
  • Implement VoC programs, ensuring timely and accurate data collection.
  • Work with cross-functional teams to integrate VoC processes into existing workflows and systems.
  • Analyze and Report Findings:
  • Conduct thorough analysis of VoC data to identify trends, insights, and actionable recommendations.
  • Prepare and present detailed reports to stakeholders, highlighting key findings and strategic implications.
  • Inform Marketing Campaigns, branding, and L&D initiatives:
  • Use VoC insights to inform email marketing campaigns, ensuring messages resonate with the target audience.
  • Provide guidance on the timing and prioritization of marketing activities based on customer feedback.
  • Continuous Improvement and Innovation:
  • Continuously refine VoC processes based on feedback and evolving business needs.
  • Stay updated on industry best practices and incorporate them into the VoC program by performing market research
  • Recommend strategies and ways to engage


  • Boston, United States Apex Systems Full time

    Title: Customer Experience SpecialistTerm: 1+yearsLocation: must live within 60 miles of the client (Boston, MA 02109)Top 3 requirements: Customer Insights Experience Experience conducting Interviews and sending out surveys Ability to manage and speak with high level stakeholders Job Details:Identify Customer Insights: Collaborate with the marketing and...


  • Boston, United States Nexamp Full time

    **Director, Customer Experience** at Nexamp Boston, MA **Lets make a difference together. Join our team!** **SUMMARY** The Customer Experience & Operations department is a growing organization with a vision to continuously enhance Nexamps customer-facing business processes. The Director, Customer Experience will lead our customer contact center team, as...


  • Boston, United States Validity Inc Full time

    About the Role Onboarding Specialists at Validity are enthusiastic problem solvers! The Customer Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Customer Onboarding Specialist will be responsible for onboarding and training new clients with...

  • Sales Associate

    4 days ago


    Boston, Massachusetts, United States Little Words Project Full time

    Job OverviewAbout the RoleWe are seeking a dynamic Sales Associate to join our team at Little Words Project. As a Sales Associate, you will play a key role in delivering exceptional customer experiences and promoting our brand story. Key Responsibilities:Facilitate in-store beading appointments, parties, and other special events to create memorable...


  • Boston, United States Validity Full time

    Job DescriptionJob DescriptionAbout the Role Onboarding Specialists at Validity are enthusiastic problem solvers! The Customer Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Customer Onboarding Specialist will be responsible for onboarding and...


  • Boston, Massachusetts, United States Mejuri Full time

    About the RoleThe Mejuri Seasonal Stylist is a key member of our retail team, responsible for delivering exceptional customer experiences and driving sales in our stores. As a Seasonal Stylist, you will be the first point of contact for customers, providing personalized styling advice and ensuring that every customer leaves our store feeling valued and...


  • Boston, United States AdaptHealth corp. Full time

    Description AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives,...


  • Boston, United States BRIOHEALTH SOLUTIONS INC Full time

    Job DescriptionJob DescriptionBrioHealth Solutions Inc., Inc. is seeking a skilled and self-motivated Customer Service Specialist to join our growing team. As a customer service specialist at BrioHealth Solutions Inc., you will play a crucial role in maintaining data in our CRM support system and ensuring that our customers receive exceptional support...


  • Boston, Massachusetts, United States Planet Fitness Full time

    Become a Vital Part of Our Team as a Customer Engagement SpecialistWe are looking for a personable and dependable individual to join our workforce at Planet Fitness. In the role of Customer Engagement Specialist, you will be tasked with delivering outstanding service to our members, potential members, and visitors.Core Responsibilities:Welcome members,...


  • Boston, United States AdaptHealth LLC Full time

    Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients'...


  • Boston, Massachusetts, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our company's products and services.Key ResponsibilitiesCustomer Service:...


  • Boston, United States Duck Creek Technologies Full time

    **Director, Customer Experience** ***Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.*** WHAT WE ARE ABOUT: Duck Creek is an insurance industry leader, driving transformation and delivering modern SaaS solutions that help insurers set a new standard and revolutionize how consumers interact with insurance...


  • Boston, Massachusetts, United States Capital One Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our community engagement team, you will play a vital role in delivering exceptional customer experiences and promoting our brand values.Key ResponsibilitiesDevelop and maintain strong relationships with...


  • Boston, Massachusetts, United States Snyk Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Snyk. As a Technical Support Engineer, you will play a critical role in delivering exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide comprehensive customer support through various channels,...


  • Boston, United States Walpole Outdoors Full time

    Fencing, Gate & Pergola Experts Since 1933, Walpole Outdoors has been the standard for handcrafted outdoor products, meeting the needs of homeowners and professionals alike with an unsurpassed variety of styles and custom designs. Today, Walpole maintains its position as a premier outdoor living space company through a commitment to working with customers...


  • Boston, Massachusetts, United States Snyk Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Snyk. As a Technical Support Engineer, you will play a critical role in delivering exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide comprehensive customer support through various channels,...


  • Boston, United States Brilliant Earth Full time

    Job DescriptionJob DescriptionCustomer Experience Manager  - Seaport - Boston, MA The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the...


  • Boston, United States LogicManager Full time

    **Customer Experience Analyst** Remote / Development / Full-time The Customer Experience role provides technical support to all users of our application. In this role, you will interact with internal and external stakeholders providing solutions to any technical issues that arise while maintaining a high level of customer service and customer satisfaction....


  • Boston, United States Applicantz Full time

    This is a 100% onsite role. Mon-Fri work from Boston office (zip code 02201)Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge...


  • Boston, United States Applicantz Full time

    This is a 100% onsite role. Mon-Fri work from Boston office (zip code 02201)Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge...