Infrastructure Support Specialist

1 month ago

Pittsburgh, United States Murtech Staffing & Solutions Full time

Job Title: Core Infrastructure Operations Support

Location: Pittsburgh, PA 15222 – Hybrid, mostly remote, must be local to Pittsburgh


Responsibilities:

Support Services (90-95%)

• Take ownership of Tier 2 Core Infrastructure issues to drive resolution and customer satisfaction of core network, systems, and cloud issues across a suite of technologies as required to meet a 99% uptime SLA.

• Actively monitor and maintain Tier 2 Core Infrastructure ticket support queue; updating, re-prioritizing, and escalating issues as required to maintain SLA and support business needs.

• Assist with resolution of T4 Core Infrastructure issues to maintain 99% uptime of critical physical infrastructure.

• Actively communicate and provide technical assistance to end users, vendors, and business groups as required.

• Complete daily, weekly, and monthly maintenance tasks as required.

Other Duties

• Regularly communicate status and ensure accuracy of documentation.

• Timely submission of daily hours, status reports, and salary calendars.

• Document and maintain access, processes, and operating methods as instructed.

• Draft support documentation (knowledge base articles).

• Attend and actively participate in team and department meetings.

• Participate in 24x7 support and on-call rotation as required; available by cell as needed.

• Assists operations, business analysts, and vendors in troubleshooting business service problems where needed.

Qualifications:

• 1-3+ years of hands-on experience with administration and support in a Microsoft networked environment.

• Education: Associates Degree in an Information Technology discipline and/or 3+ years of industry experience OR a Bachelor’s Degree in an Information Technology discipline and 1+ years of industry experience.

• Certification: CompTIA Network+ and/or MTA preferred

• Basic level of expertise in the following areas:

  • ISP Carrier and Vendor Management
  • DIA, MPLS, and Wireless WAN infrastructure
  • Voice and Network Cabling (CAT5/CAT6 EIA/TIA 568B)
  • On-premises datacenter and remote data closet management (cabling, connectivity, cooling, power backup, etc.)
  • Cisco Meraki support and management
  • Cisco and HPE Aruba Routing and Switching
  • Cisco Unified Communications stack (Call Manager, Contact Center, etc.)
  • SIP Trunking Support and Management
  • Software Defined Infrastructure and SDWAN experience
  • HCI (Hyperconverged Infrastructure) support and management
  • VMWare Virtual Infrastructure support and management
  • Citrix App and Desktop Virtualization support and management
  • Cloud computing service/vendor management and selection
  • Datacenter Asset Management and License Management
  • Enterprise Backup/Data Protection support and management
  • File Services (Local User Sharing, Archiving, Cloud Services)
  • Infrastructure operations monitoring and event management procedures
  • Microsoft 365 suite support and management
  • Microsoft Windows Server stack (IIS, Terminal Services, Clustering, etc.)
  • Microsoft Active Directory support and management
  • Security hardening, best practice and patch management tools and techniques (MITRE, EDR, SIEM, etc.)
  • DNS and URL Filtering support and management
  • Network Generation Firewall support and management
  • VPN and multi factor authentication

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