Bilingual Call Center Trainer
3 weeks ago
- Title: Bilingual Training Coach - Onsite
- Term: Direct Hire
- Base Salary: $44,000 with an additional premium of $2,080 as long as they can pass the Spanish speaking assessment. They will also have the potential to bonus as well in this role, and I would say up to $4,500.
- Location: Tucson, AZ (Onsite)
- Hours of Operations: 10a - 10p EST, Tue-Sat **NOTE: We are expanding hours of operation in Spanish as follows: On 9/08, we will be open 8a - 9p EST Tue-Sat and on 11/17, we will be at full hours of 8a - midnight EST 7 days
- Training Hours: 10AM-10PM EST and will be Tues-Sat for Bilingual classes util we expand to 7 days per week
- There will be 2 rounds of interviews before they make a decision
What you will be doing:
• Inspect, monitor trends, coach, motivate and develop a team of Customer Service Representatives (CSR's) to achieve performance objectives and individual / team goal attainment.
• Manage virtual classroom dynamics through coaching and properly document undesired behaviors.
• Effectively deliver virtual training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills. Virtual instructors promote retention through effective use of questioning, remote presentation, and virtual facilitation skills and providing remote feedback and coaching that enhances performance.
• Create a positive virtual environment that fosters trust, openness to learning, and performance excellence.
• Plan and prepare for instruction that drives the appropriate virtual instructional methods, tools, and content.
• Remotely administer attendance and payroll records and reports.
What you will need:
• Minimum 2 years recent facilitator / call center training experience leading new agents through multi-week training during onboarding training classes
• Minimum 2 years proven people management and coaching / mentoring experience
• Relevant training industry certifications preferred
• Minimum 2 years contact center experience, telecom or insurance programs preferred.
• Must be Spanish bilingual.
-
Call Center Representative
3 weeks ago
Tucson, United States NESCO Inc Full timeDo you like talking on the phone? Small call center with high profile clients seeks a charismatic, professional, and detail-oriented Call Center Representative Quick Overview: Schedule: 8 hour shift Between 6AM-6 PM or 10AM-10PM, including weekends Energetic & positive personality Excellent oral & written communication skills Excels in multi-tasking &...
-
Sales Trainer
2 days ago
Tucson, United States Afni, Inc. Full timeAfni is hiring Bilingual Trainers for our growing insurance program who will be responsible for supervisory duties to support and develop new customer service consultants. Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing! They will be responsible for delivering content through...
-
Sales Trainer
1 day ago
tucson, United States Afni, Inc. Full timeAfni is hiring Bilingual Trainers for our growing insurance program who will be responsible for supervisory duties to support and develop new customer service consultants. Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing! They will be responsible for delivering content through...
-
Call Center Representative I
1 month ago
Tucson, United States Aztec Full timeIntegrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days...
-
Call Center Supervisor
2 weeks ago
Tucson, United States Flex Employee Services Full timeTitle: Bilingual Customer Service Supervisor - OnsiteTerm: Direct HireBase Salary: $44,000 with an additional premium of $2,080 as long as they can pass the Spanish speaking assessment. They will also have the potential to bonus as well in this role, and I would say up to $4,500Location: Tucson, AZ (Onsite)Hours of Operations: 10a - 10p EST, Tue-Sat **NOTE:...
-
Call Center Supervisor
2 weeks ago
Tucson, United States Flex Employee Services Full timeTitle: Bilingual Customer Service Supervisor - OnsiteTerm: Direct HireBase Salary: $44,000 with an additional premium of $2,080 as long as they can pass the Spanish speaking assessment. They will also have the potential to bonus as well in this role, and I would say up to $4,500Location: Tucson, AZ (Onsite)Hours of Operations: 10a - 10p EST, Tue-Sat **NOTE:...
-
Customer Service Representative, Call Center
3 weeks ago
Tucson, United States ASRC Federal Holding Company Full timeASRC Federal Mission Services is seeking Customer Service Representatives to support our DOJ government agency program in El Paso, TX. Join our team today and apply on-line. Key Role Within a call center environment, receive incoming calls and inquiries and ensure the timely process through which call center problems are controlled and resolved. Identify...
-
Call Center Representative I
4 weeks ago
Tucson, United States Aztec Full timeCompany Overview Integrity is one of the nation’s leading independent distributors of life, health, and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for...
-
Bilingual Customer Service Supervisor
1 week ago
Tucson, United States Afni Full timeStarting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing.Must be Spanish bilingual.Utilize technology and proven leadership skills to ensure continued consultant development and confidence in a virtual environment.Performance Improvement: Identify opportunities for individual and team...
-
Bilingual Scheduling Specialist
1 week ago
Tucson, United States American Vision Partners Full timeCompany Intro: At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center,...
-
Member Support Specialist
3 weeks ago
Tucson, United States Pima Federal Credit Union Full timeJob DescriptionJob DescriptionMember Support SpecialistPima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Support Specialist. Do you have a strong work ethic, a positive outlook, and share in the credit union philosophy of "people helping people"? Do you have financial industry experience and are interested in starting a career...
-
Bilingual Customer Service Supervisor
3 weeks ago
Tucson, United States Afni, Inc. Full timeAfni is hiring Bilingual Insurance Project Coaches (Front Line Supervisors) for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants.Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing. There is also a generous...
-
Bilingual Customer Service Supervisor
7 days ago
tucson, United States Afni, Inc. Full timeAfni is hiring Bilingual Insurance Project Coaches (Front Line Supervisors) for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants.Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing. There is also a generous...
-
Bilingual Customer Service Supervisor
3 weeks ago
Tucson, United States Afni, Inc. Full timeAfni is hiring Bilingual Insurance Project Coaches (Front Line Supervisors) for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants.Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing. There is also a generous...
-
Call Center Representative
3 weeks ago
Tucson, United States American Red Cross Full timeJob DescriptionBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for Good!Job Description:Why Choose Us? As one of the nation’s premier humanitarian...
-
Call Center Representative
7 days ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation's premier humanitarian organizations, the...
-
Call Center Representative
3 weeks ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join usWhere your Career is a Force for Good! Job Description: Why Choose Us? As one of the nations premier humanitarian organizations, the American...
-
Call Center Representative
2 weeks ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for Good!Job Description:Why Choose Us? As one of the nation’s premier humanitarian organizations, the...
-
Call Center Representative
3 weeks ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for Good!Job Description:Why Choose Us? As one of the nation’s premier humanitarian organizations, the...
-
Call Center Representative
3 weeks ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for Good!Job Description:Why Choose Us? As one of the nation’s premier humanitarian organizations, the...