Bilingual Call Center Trainer

3 weeks ago


Tucson, United States Flex Employee Services Full time
  • Title: Bilingual Training Coach - Onsite
  • Term: Direct Hire
  • Base Salary: $44,000 with an additional premium of $2,080 as long as they can pass the Spanish speaking assessment. They will also have the potential to bonus as well in this role, and I would say up to $4,500.
  • Location: Tucson, AZ (Onsite)
  • Hours of Operations: 10a - 10p EST, Tue-Sat **NOTE: We are expanding hours of operation in Spanish as follows: On 9/08, we will be open 8a - 9p EST Tue-Sat and on 11/17, we will be at full hours of 8a - midnight EST 7 days
  • Training Hours: 10AM-10PM EST and will be Tues-Sat for Bilingual classes util we expand to 7 days per week
  • There will be 2 rounds of interviews before they make a decision


What you will be doing:

• Inspect, monitor trends, coach, motivate and develop a team of Customer Service Representatives (CSR's) to achieve performance objectives and individual / team goal attainment.

• Manage virtual classroom dynamics through coaching and properly document undesired behaviors.

• Effectively deliver virtual training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills. Virtual instructors promote retention through effective use of questioning, remote presentation, and virtual facilitation skills and providing remote feedback and coaching that enhances performance.

• Create a positive virtual environment that fosters trust, openness to learning, and performance excellence.

• Plan and prepare for instruction that drives the appropriate virtual instructional methods, tools, and content.

• Remotely administer attendance and payroll records and reports.


What you will need:

• Minimum 2 years recent facilitator / call center training experience leading new agents through multi-week training during onboarding training classes

• Minimum 2 years proven people management and coaching / mentoring experience

• Relevant training industry certifications preferred

• Minimum 2 years contact center experience, telecom or insurance programs preferred.

• Must be Spanish bilingual.



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