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Application Support Engineer
2 months ago
Job Title: Technical Support Engineer - Automation
Location: Santa Clara, CA
Note: This position requires onsite presence weekly on Wednesday and Thursday.
Duties:
- Technical Support Engineers are responsible for managing and resolving the most challenging issues for the platform.
- This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
- This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
Skills: What you need to be successful in this role:
- Experience writing and debugging JavaScript Code
- Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
- Familiarity with VMware, AWS, Azure,Event Management Systems.
- Excellent troubleshooting skills
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