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Senior System Engineer
3 months ago
Job Shift: Hybrid
ABOUT THE ROLE
Under the director of the Associate Director of IT Engineering & Practice Systems, the Senior Systems Engineer is responsible for the analysis, architecture, design, implementation, and maintenance of production operating system deployment, updates, security, and group policy enforcement. Manages Active Directory, Intune, Microsoft Landing Zone and operating system security structure and policy design and implementation. Creates and implements operating system support methods and tools and automation including server and workstation tasks through scripting and programming languages. Ensures client services and satisfaction are attained in all areas of position.
- Establish, engineer, and implement procedures and processes to improve the efficiency and the quality of Infrastructure applications and systems.
- Install, maintain, and administer Active Directory, Azure, Intune, GPO, Landing Zone, Office365 and ensure services and needs are met.
- Utilize in-depth application knowledge to identify, anticipate, manage, and resolve complex problems relating to Active Directory, Azure, Intune, operating system management and security dev ops and related technology in use at the firm.
- Create, deploy and maintain standard operating system deployment infrastructure for all servers and workstations and all operating systems in an enterprise and cloud environment.
- Engineer and implement operating system deployment, software and patch distribution management such as RIS/WDS, WPE, MECM/SCCM/OSD, Intune, WSUS.
- Evaluate and recommend workstation hardware, such as desktop, laptop, tablet computers, peripherals and accessories.
- Ensure all operating systems have the latest security updates, service pack level including device driver maintenance through the use of patch management and/or software distribution as well as operating system builds with WDS, OSD, and WPE.
- Create, deploy and maintain automated installations and repetitive tasks associated with workstation and server administration through the use of scripting languages such Powershell, Windows Host Script.
- Lead in application installation package creation with Task Sequencing, Powershell and Windows MSI.
- Lead with design and support infrastructure for AI, Copilot solutions and endpoint management across all domain and cloud joined workstations and servers.
- Possess in-depth knowledge of Microsoft Landing Zone and Powershell to meet the firm needs to resolve and trouble shoot problems in areas of expertise.
- Provide technical support to other IT analysts, assisting them with the operating system deployment, cloud and application software installation.
- Log technical support incidents and requests into the ticket management system from live calls, email, and voice mail systems. Monitor support center incidents assigned to the team to ensure SLAs and OLAs are met for responding to and resolving incidents. Provide succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participate in Problems and Knowledge initiatives and other process improvements.
- Prepare and update technical documentation; ensure non-technical decision makers understand technical matters.
- Reachable outside of standard working hours as needed.
ABOUT YOU
- Bachelor’s Degree in related field or educational and work equivalent.
- A minimum of 10 years of experience in creating and supporting Operating System images for all workstation and server hardware and virtual machines in an enterprise environment.
- Experience in a law firm environment a plus, experience maintaining the core infrastructure of the workstation and server imaging, software, and patch distribution management such as RIS/WDS, WPE, MECM/OSD, WSUS.
- Strong knowledge of scripting language and automation of repetitive tasks through scripting language in Powershell, also nice to have Windows Host Script and Visual Basic scripting and programming.
- Strong knowledge of application installation package creation using Task Sequencing, Powershell and/or Windows MSI.
- Experience administrating and managing Microsoft Landing Zone, Azure, Intune and other Microsoft Cloud technologies.
- Ability to perform quality assurance and testing for both client/server and web applications.
- Ability to partner with both software development and software integration specialists and Firm business process owners.
- Solid understanding of the application lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
