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Inside Sales Representative

4 months ago

West Chester, United States DVM Power + Control Full time

DVM is a custom switchgear and controls integrator doing business with customers/end-users in the data center, telecom, banking, pharmaceutical and network broadcast industries. DVM’s vision is to offer the customer a complete solution to mission critical power requirements, as well as turnkey solution options. Our solutions include hardware, software, documentation, technical expertise, and, most importantly, dedication to customer relationships.


Job Summary:

The objective of Inside Sales Representative is to assist the Sales Team to ensure the smooth execution of the sales process. Open to Internal Applicants as well.


Job Status(FLSA): Full-Time, Exempt

Location: West Chester, PA


Essential Duties/Responsibilities:

The following list of responsibilities is not all inclusive, additional projects and/or tasks may be assigned to meet operational needs. DVM retains the right to change or assign other duties to this position should operational needs warrant.


Customer Interaction: Respond to clients promptly and professionally.

Sales Team Support: Assist the sales team in preparing and organizing sales presentations, proposals, and contracts. Maintain communication with the sales team to update them on order statuses and address any issues.

Part Sales: Process client requests for part sales and drop ship orders.

Documentation:Maintain accurate and up-to-date customer and order records.Generate reports and analyze sales data to help identify trends and opportunities.

Product Knowledge: Develop a comprehensive understanding of the company’s products and services to effectively address customer inquiries.

Collaboration:Work closely with various internal departments, including Marketing, Project Management, and Finance.

Continuous Improvement: Identify opportunities for process improvements and efficiency in sales support activities.

Performs other duties as assigned.


Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal, negotiation, and conflict resolution skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to act with integrity, professionalism, and confidentiality.

Proficient with Microsoft Office Suite and related software.


Education and Experience:

Education: Bachelor’s degree(Preferred)

Minimum 5 years’ experience in the power distribution industry

Thorough understanding of electrical power systems

Satisfactory completion of additional background screening (if applicable).


Physical Requirements:

The work environment is a typical office environment, with quiet to moderate noise level, and traditional lighting.

Prolonged periods of sitting at a desk and operating a computer.

Must be able to communicate effectively using phones or computer software.

Must be able to lift up to 15 pounds at times.

Must be able to access and navigate each department at the assigned facilities.

Must be able to travel as needed.


DVM Manufacturing LLC is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. DVM is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). The undersigned employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.