Enterprise ServiceNow Engineer

3 weeks ago

Atlanta, United States PM Technologies, Inc. Full time

Job Description: We are currently looking for an Enterprise ServiceNow Application Engineer to join our team.


This position is located in Atlanta, GA. A successful candidate is required to live in Atlanta (or surrounding areas) and go into the office at least 2 days per week.


About the Team: The Enterprise Application Engineer will be part of the Service Enablement team. This team is responsible for providing Level I/II technical support for our clients ServiceNow platform.


About the Position

The Enterprise Applications Engineer is responsible for daily support and maintenance of our client's ServiceNow platform with a focus on Incident and Problem Management, Knowledge Management, Integrations, and Monitoring/Alerting. This role proactively identifies and responds to application and system issues ensuring proper analysis and troubleshooting steps are performed prior to incident closure. The EAE also provides superior service and assistance to end-users and stakeholders by serving as a support guide, quickly resolving user issues and increasing productivity.


Job Responsibilities:

•Provide application support responsibilities to end-users of the ServiceNow Platform.

•Identify, troubleshoot, and resolve complex application issues.

•Collaborate and partner with development teams to understand and support new features and functionality that goes live with each release.

•Manage multiple support ticket queues.

•Incident and Problem management.

•Assist in the implementation of monitoring solutions using New Relic and Splunk

•Automate manual routine tasks.


Qualifications:

•Bachelor’s degree in a related discipline and 4+ years of experience in a related field, or 7+ years’ experience in lieu of degree.

• ServiceNow System Administrator experience is preferred.

•High problem solving and troubleshooting skills.

•Experience supporting highly available, mission-critical applications.

•Experience managing a support ticket queue.

•Fluent coding experience with at least one of these languages: Python, Java, C#, JavaScript a plus

•Excellent verbal and written communication skills

•Excellent documentation skills

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