Collaboration Analyst

4 weeks ago


Tampa, United States Strategic Staffing Solutions Full time

Job Title: Sr. Collaboration Analyst

Contract: 12 Months

Location: Ybor City, FL ON-SITE


Job/Role Description:

  • Collaborate with stakeholders to understand collaboration technology needs.
  • Define configuration specifications collaboration systems.
  • Gather business analysis requirements to align solutions with organizational goals.
  • System Management and Optimization:
  • Configuration, maintenance, and optimization of collaboration systems.
  • Plan and execute MAC requests related to collaboration systems.
  • Perform quality assurance checks on collaboration systems and processes.
  • Ensure collaboration systems meet performance standards and user expectations.
  • Technical Troubleshooting:
  • Investigate, troubleshoot and remediate collaboration systems issues.
  • Provide recommendations to the team for improvements.
  • Contractor Management:
  • Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
  • Ensure timely project execution and adherence to quality standards.


Required Skills/Experience:

System Experience:

  • Cisco CUCM VoIP System
  • Cisco PCCE (Contact Center System)
  • Cisco Cube
  • Cisco Video Conference systems Managed via Control Hub
  • Microsoft Teams meetings


Requirements and Skills:

  • Proven experience in managing Cisco collaboration and Contact Center technologies.
  • Strong troubleshooting skills and ability to handle complex issues.
  • Dial plan and call flow/routing management
  • Project management experience for successful system implementations.
  • Vendor management experience.
  • Excellent communication and collaboration skills.

Core Competencies:

  • Takes ownership and acts with integrity.
  • Drives operational excellence for customers.
  • Builds strong, collaborative relationships.
  • Cultivates innovation and embraces change.
  • Thinks strategically and exercises sound judgment.

Preferred Certifications:

Associate/Intermediate level:

  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
  • SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)
  • Certification | BICSI - Installer & Technician, DCDC

Professional/Expert/Advanced level:

  • Microsoft 365 Certified: Teams Voice Engineer Expert
  • SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)
  • Certification | BICSI – RTPM, RCDD
  • CCNP Collaboration - Training & Certifications - Cisco
  • CCIE Collaboration Certification and Training - Training & Certifications - Cisco



  • Tampa, United States Brooksource Full time

    Collaboration Analyst/Telephony AnalystTampa/Ybor, FL Onsite 4-5 Days 12-18 Contract Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member...


  • Tampa, United States Brooksource Full time

    Collaboration Analyst/Telephony AnalystTampa/Ybor, FL Onsite 4-5 Days 12-18 Contract Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member...


  • Tampa, United States Brooksource Full time

    Collaboration Analyst/Telephony AnalystTampa/Ybor, FL Onsite 4-5 Days 12-18 Contract Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member...


  • Tampa, United States Brooksource Full time

    *Collaboration Analyst/Telephony Analyst**Tampa/Ybor, FL**Onsite 4-5 Days**12-18 Contract*Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a...

  • Collaboration Analyst

    3 weeks ago


    Tampa, United States Strategic Staffing Solutions Full time

    Job Title: Sr. Collaboration Analyst Contract: 12 Months Location: Ybor City, FL ON-SITE Job/Role Description:Collaborate with stakeholders to understand collaboration technology needs.Define configuration specifications collaboration systems.Gather business analysis requirements to align solutions with organizational goals.System Management and...


  • Tampa, United States C4 Technical Services Full time

    Cybersecurity Metrics Analyst Work Location: Remote The Cybersecurity Analyst is responsible for Information Security metrics program development and enhancement in alignment with Enterprise business initiatives. The analyst is responsible for identifying and operationalizing information security metrics, developing metrics reporting in alignment with...


  • Tampa, United States Creative Financial Staffing Full time

    Senior Financial Analyst REMOTE TO FL RESIDENTS ONLY! About the Senior Financial Analyst opportunity and organization Our client is a leading name in the SaaS space seeking a Senior Financial Analyst who will have a direct influence on the financial health, growth, and strategic decision-making while reporting directly to the Director of FP&A. This is a...


  • Tampa, United States Creative Financial Staffing Full time

    Senior Financial Analyst Overview: Our client is a publicly traded, provider of diverse healthcare services and solutions for community hospitals, clinics, and post-acute care facilities is seeking a Senior Financial Analyst who will act as a Business Partner and will be at the forefront of the companys financial strategy and decision-making process. Work...

  • Mainframe Analyst

    2 weeks ago


    Tampa, United States Kyyba Full time

    11+ years Mainframe Analyst. " Should be a good experience in Mainframe and COBOL, CICS. " Experience using tools like JIRA or confluence. " Minimum 3+ years of Business Analysis & requirement gathering experience. " Ability to liaise between lines of business and the development team, while working with a wide range of stakeholders and collaborating with...


  • Tampa, United States ClinDCast LLC Full time

    **Job Title**: Athena Systems Analyst **Location**: Remote **Experience**: 5+ years **Role Description**: Configure systems and troubleshoot issues as they arise. Maintain data security standards and ensure compliance. Collaborate with stakeholders to improve processes and workflows. Utilize expertise to enhance the functionality and efficiency of...

  • HEDIS Data Analyst

    6 days ago


    Tampa, United States ClinDCast LLC Full time

    Job Title: HEDIS Data Analyst Job Description: We are looking for a skilled HEDIS Data Analyst to join our team. The successful candidate will be responsible for analyzing and interpreting healthcare data, with a specific focus on HEDIS measures. The primary goal is to ensure compliance with HEDIS standards and identify opportunities for improving healthcare...

  • Epic Tapestry Analyst

    2 weeks ago


    Tampa, United States ClinDCast LLC Full time

    Job Title: Epic Tapestry Analyst Job Description: As an Epic Tapestry Analyst, your role is to analyze, implement, and maintain the Epic Tapestry module within a healthcare organization. Your primary responsibility is to ensure the effective utilization and optimization of the Epic Tapestry system to support managed care operations and population health...

  • Data Analyst

    2 weeks ago


    Tampa, United States RIT Solutions, Inc. Full time

    We are seeking a talented and detail-oriented Data Analyst with strong Excel skills and a solid foundation in logical and critical thinking. The successful candidate will possess excellent written communication skills and the ability to express ideas or complex issues clearly and concisely. Proficiency in Excel is essential for this role, and exposure to...

  • HEDIS Data Analyst

    1 week ago


    Tampa, Florida, United States ClinDCast LLC Full time

    Job Title: HEDIS Data AnalystJob Description:We are looking for a skilled HEDIS Data Analyst to join our team. The successful candidate will be responsible for analyzing and interpreting healthcare data, with a specific focus on HEDIS measures. The primary goal is to ensure compliance with HEDIS standards and identify opportunities for improving healthcare...


  • Tampa, Florida, United States TECO Energy Full time

    The Change Enablement Analyst Lead is responsible for leading a high performing analyst team and developing and implementing change enablement strategies and plans that maximize employee adoption and usage that obtain sustainable outcomes in support of the corporate vision and business transformation. The Lead will take ownership of key deliverables and...

  • Payroll Analyst

    2 weeks ago


    Tampa, United States TECO Energy Full time

    Title: Payroll Analyst (Varies) Company: Tampa Electric Company State and City: Florida - TampaShift: 8 Hr. X 5 Days POSITION CONCEPTThe Payroll Analyst I will ensure payroll is processed accurately and on time for multiple affiliates, remittances to Retirement plans and federal and state tax programs. Assist with the biweekly processing of pay, and...

  • IT Support Analyst

    1 week ago


    Tampa, United States US Fertility, LLC Full time

    Job DescriptionJob DescriptionIf you're an IT Technician looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people's lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service...

  • Data Quality Analyst

    2 weeks ago


    Tampa, United States WSN Full time

    Data Quality Analyst (Data Quality Senior Analyst)Client: Tier 1 Wholesale BankEmployment Type: Right-to-Hire/Contract-to-PermLocation(s): Tampa, FL, New Castle, DE, and Irving, TX (Hybrid; 3 days onsite/week)Candidates must be local to one of the above locations.Overview:The Data Quality Analyst (Data Quality Sr. Analyst) helps to ensure data sourced and...


  • Tampa, United States WSN Full time

    Data Quality Analyst (Data Quality Senior Analyst)Client: Tier 1 Wholesale BankEmployment Type: Right-to-Hire/Contract-to-PermLocation(s): Tampa, FL, New Castle, DE, and Irving, TX (Hybrid; 3 days onsite/week)Candidates must be local to one of the above locations.Overview:The Data Quality Analyst (Data Quality Sr. Analyst) helps to ensure data sourced and...

  • Data Quality Analyst

    2 weeks ago


    Tampa, United States WSN Full time

    Data Quality Analyst (Data Quality Senior Analyst)Client: Tier 1 Wholesale BankEmployment Type: Right-to-Hire/Contract-to-PermLocation(s): Tampa, FL, New Castle, DE, and Irving, TX (Hybrid; 3 days onsite/week)Candidates must be local to one of the above locations.Overview:The Data Quality Analyst (Data Quality Sr. Analyst) helps to ensure data sourced and...