Assistant General Manager

Job Description

The Assistant General Manager will be responsible for leading and overseeing our KG Collective Cambridge Team in its day-to-day sales operations. The manager’s primary responsibility is to coordinate and facilitate sales transactions of the store and sustain a high level of customer service. The Assistant General Manager maintains records, fosters positive vendor relations, embraces customer education, understands marketing, and complies with all documented state laws, regulations, and security procedures to safeguard staff and consumers. The manager will train, mentor and coach associates, help determine high demand products to carry and assist in determining best pricing based on prevailing market conditions. The Assistant General Manager will manage and report all sales transactions to leadership. This key role will lead all retail sales functions and be responsible for providing strategic input and hands-on management. We are looking for a very people-oriented leader with proven retail sales experience and the motivation to take their career to the next level.

Here at KG Collective Cambridge, you’ll have the gratification of managing a fast-growing team. This high-profile role reports to our CEO and will collaborate with all vertically integrated departments including compliance management and our leadership team. The successful candidate will possess a bachelor’s degree or equivalent professional experience in retail management. At least one year of retail cannabis experience is required.

JOB DUTIES & RESPONSIBILITIES:

• Implement all sales operational rules, policies and procedures to advance the company’s mission, vision, goals, and objectives.
• Manage, educate, mentor and coach associates and direct their activities in growing sales revenues. Make staff recommendations regarding hiring, training, coaching, disciplining, terminating, and advancing associates.
• Implement company retail sales policies and ensure staff adoption and execution of best practices.
• Manage and inspire staff to deliver the highest level of customer service.
• Review associate performance regularly, provide feedback and coaching and maintain employee records.
• Ensure safety and satisfaction of all customers and employees.
• Ensure ongoing staff education on recreational cannabis products, strains, and consumption methods.
• Assist in development of sales forecasts and budgets.
• Fulfill staffing needs and coordinate employee scheduling.
• Liaise with Cannabis Control Commission (CCC), law enforcement, vendors, landlords, and local community as needed.
• Maintain in-depth knowledge of all strains and products in store inventory as well as industry wide product and trend knowledge.
• Identify opportunities to improve the retail sales process and results. Remain current with industry best practices, trends and technologies.
• Improve the business processes for all key aspects of retail sales operations through analysis and collaboration with internal team members and vendor partners.
• Interface with Licensing and Compliance Representative as needed to support compliance with all appropriate retail sales policies, procedures, safety, rules and regulations.
• Support the implementation and maintenance of Point-of-Sale system to monitor transactions, inventory movement and support attainment of our stated sales goals and objectives.
• Develop and report Key Performance Indicators including transaction analysis, sales forecast accuracy and consumer delivery performance.
• Maintain records and check accuracy of sales counts and investigate and resolve any discrepancies, informing management of findings.
• Exercise independent judgment, analytical and problem-solving skills in order to resolve issues in a timely and efficient manner.
• Collaborate and build positive relationships with our leadership team to effectively make recommendations, implement process improvements to drive positive sales revenues.
• Maintain a positive work environment conducive to trust and respect.
• Use discretion with sensitive and confidential security and business information.
• Projects a positive image of the organization to employees, customers, industry and community.
• Embodies the culture, values, and tenets of our company and full support of our mission, vision, core values, goals and key objectives.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to sales consulting, outreach, inventory, security and visual merchandising

ADDITIONAL DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to adhere to the highest customer service with staff and the public at all times.
• Ability to communicate with management and staff in a professional manner at all times.
• Ability to perceive and meet the needs of the staff without direction.
• Ability to educate, train, coach and mentor associates to support their effectiveness and success in their role.
• Ability to maintain high standards in a fast paced, constantly evolving environment.
• Ability to communicate clearly and effectively in all situations.
• Ability to implement processes that support retail sales and customer service practices in meeting stated revenue goals.
• Proven ability to work in cross-functional teams to execute projects and strong interpersonal skills to lead a team.
• Possess a high level of organization, patience, and flexibility.
• Demonstrated passion to serve the cannabis community and local neighborhoods.
• Strong interpersonal and organizational skills.
• Strong computer and information technology skills.
• Proficiency in G Suite, Microsoft Office Suite and excellent Excel skills and the ability to analyze and interpret sales data.

REQUIRED EDUCATION & EXPERIENCE:

• Minimum of 2 years of experience in retail sales management.
• Experience managing cannabis retail sales is highly desirable.
• Experience working in the cannabis industry is highly desirable.
• Experience with METRC is highly desirable.
• Experience with Point-Of-Sale system Flow Hub highly desirable.
• Experience working in retail, services or pharmaceutical experience is highly desirable.
• Action-oriented and solution driven with the ability to thrive in a fast-paced environment.
• Experience working in retail and customer service experience is highly desirable.
• Bachelor’s Degree or equivalent in professional and life experience.
• Ability to work independently and with others
• Self-driven
• Excellent time management skills.
• Must be authorized to live and work in the U.S.
• Must be able to pass a criminal background check.
• Must be at least 21 years old.

PHYSICAL REQUIREMENTS:

• Stand constantly.
• Walk frequently.
• Reach and twist/turn with hands and arms.
• Climb or balance and stoop, kneel, crouch or crawl.
• Frequently lift and/or move up to 20 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

BENEFITS:

• Health insurance
• Dental Insurance
• Vision Insurance
• Employee discount
• Paid time off
• Paid Training

SALARY:

• Starting at $55,000

EQUAL OPPORTUNITY EMPLOYER:

At KG Collective Cambridge we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), LQBTQ, military and veteran status, and any other characteristic protected by applicable law. KG Collective Brockton believes that diversity and inclusion among our employees is critical to our success and growth of our company, and we strive to recruit, develop, and retain the most talented people from a diverse candidate pool.